[250] in installers
Re: Log 155083
daemon@ATHENA.MIT.EDU (Stephen D. Dowdy)
Fri Oct 8 17:56:23 1999
Message-Id: <199910082156.RAA12043@melbourne-city-street.MIT.EDU>
Date: Fri, 08 Oct 1999 17:56:05 -0400
To: Jonathan McIndoe Hunt <jmhunt@mit.edu>,
MIT Computing Helpdesk <computing-help@mit.edu>, installers@mit.edu,
sendpubs@mit.edu
From: "Stephen D. Dowdy" <sdowdy@MIT.EDU>
Cc: helpsuper@mit.edu
In-Reply-To: <4.2.0.58.19991008172122.00c59e70@po7.mit.edu>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Just as an aside on Eudora 4.0.2. I installed the software after Theresa
Regan asked several folks to test the installer. I've been using Eudora
4.0.2 for a couple of weeks now. Just so the help desk can prepare since I
haven't found a solution.... there are two issues that I've found with this
version.
1. At times, the software has frozen and the application simply
disappears. That is, I get no GPF or any warning... it simply vanishes
after I've hit the "send" button. When I relaunch the application, I get
the message asking if I want to terminate the remote instance. Every time
I say to close the remote instance, I get Dr. Watson. If I say "i'll take
the consequences" to the prompt, I get Dr. Watson. The only way I've ever
got around this... is to launch my version 3.0.5... it connects with no
problem. Then I close v 3 and relaunch version 4 and it connects just
fine. I installed the software on another persons machine in this office.
He has had the same problem.
2. When using the Directory service and I locate the individual... the
"To:", "bcc:", and "cc:" buttons are dimmed. In prior version, you could
click on the "To:" button after performing a directory search and the
e-mail address would move into a new message.
Don't need to start a case... just a bit of ovservation and perhaps someone
might want to look into these before the official roll-out begins. I'm
using NT, SP3.
At 05:25 PM 10/08/1999 , Jonathan McIndoe Hunt wrote:
>Eudora 2.2 is still the latest released and supported version of Eudora for
>Windows. The documentation will be updated when we release 4.0.2.
>Tentative plans are to release Eudora 4.0.2 next Friday.
>
>I just retrieved the 2.2 installer from net-dist just fine from the win9x
>tree. I noticed that the current winNT tree is missing it.
>
>ftp://net-dist/mit/win9x/email/eudora/current/
>
>-Jonathan
>
>At 05:04 PM 10/8/1999 -0400, MIT Computing Helpdesk wrote:
>
>>hi,
>>
>> we received a call from a client about no longer being able to
>> get Eudora
>>2.2 from net-dist and that the Eudora webpage was not updated correctly to
>>reflect that Eudora 2.2 is no longer available. Only Eudora 4.02 was
>>available under the 'test' directory. Explained that we are probably
>>through a transition stage of launching Eudora 4.02, but she was not
>>pleased with the confusing instructions and missing files, and would like
>>to make her comments known. As per client's request, I am forwarding this
>>to both installers@mit.edu and sendpubs@mit.edu so that you might be aware
>>of the problem. Attached is a copy of the log with more details. Thank you,
>>
>>Jessica Tan
>>jesstan@mit.edu
>>Student Consultant
>>Computing Helpdesk.
>>
>>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>> Helpdesk Log #155083 (NEW)
>>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>> Client: RACHEL MORTON
>> Phone: 3-5612
>> Email: RACHEL@MIT.EDU
>> Dept: NUCLEAR ENGINEERING, DEPARTMENT OF
>> Address: NW12 232
>> Title: MANAGER, COMPUTER FACILITIES
>>
>> Summary: installing eudora and mink - confusing webpage.
>>
>> Hardware: PC
>> OS: WindowsNT
>> Software: Eudora
>>
>> Method: Voice
>> Created: By jesstan on 10/08/99 16:25
>> Modified: By jesstan on 10/08/99 16:25
>>
>>-----------------CASE HISTORY-----------------
>>
>>
>>--- Entry: 10/08/99 @ 4:33 PM - jesstan ---
>>Client is trying to install eudora and mink on a new winnt machine.
>>
>>She has the following complaints about our eudora webpage:
>>
>>- no eudora 2.2 in the 'current' net-dist directory when she tries to
>>download it from the webpage http://web.mit.edu/is/help/eudora
>>- eudora 3.0 in the 'old' net-dist folder is non-existent
>>- only downloadable version was eudora 4.02 in the 'test' directory
>>
>>Suggested that perhaps we are in the process of transitioning and updating
>>our webpages but client feels strongly that we should update the webpage in
>>one go. there should not be outdated links or information on the webpage -
>>confused her and wasted her time chasing for the right software.
>>
>>anyway, she installed eudora 4.02, didn't work. i found out that it's
>>because she has specified to use binary 16 libraries in the kerberos
>>installation. told client to unmink and reinstall mink again, this time
>>using 32-bit binaries instead.
>>
>>also sending email to installers about the comment on the eudora webpage.
>>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>>Log info extracted on 10/08/1999 16:40
>
