[248] in installers
Log 155083
daemon@ATHENA.MIT.EDU (MIT Computing Helpdesk)
Fri Oct 8 17:03:26 1999
Message-Id: <199910082103.RAA03869@melbourne-city-street.MIT.EDU>
Date: Fri, 08 Oct 1999 17:04:13 -0400
To: installers@mit.edu, sendpubs@mit.edu
From: MIT Computing Helpdesk <computing-help@MIT.EDU>
Cc: helpsuper@mit.edu
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
hi,
we received a call from a client about no longer being able to get Eudora
2.2 from net-dist and that the Eudora webpage was not updated correctly to
reflect that Eudora 2.2 is no longer available. Only Eudora 4.02 was
available under the 'test' directory. Explained that we are probably
through a transition stage of launching Eudora 4.02, but she was not
pleased with the confusing instructions and missing files, and would like
to make her comments known. As per client's request, I am forwarding this
to both installers@mit.edu and sendpubs@mit.edu so that you might be aware
of the problem. Attached is a copy of the log with more details. Thank you,
Jessica Tan
jesstan@mit.edu
Student Consultant
Computing Helpdesk.
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Helpdesk Log #155083 (NEW)
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Client: RACHEL MORTON
Phone: 3-5612
Email: RACHEL@MIT.EDU
Dept: NUCLEAR ENGINEERING, DEPARTMENT OF
Address: NW12 232
Title: MANAGER, COMPUTER FACILITIES
Summary: installing eudora and mink - confusing webpage.
Hardware: PC
OS: WindowsNT
Software: Eudora
Method: Voice
Created: By jesstan on 10/08/99 16:25
Modified: By jesstan on 10/08/99 16:25
-----------------CASE HISTORY-----------------
--- Entry: 10/08/99 @ 4:33 PM - jesstan ---
Client is trying to install eudora and mink on a new winnt machine.
She has the following complaints about our eudora webpage:
- no eudora 2.2 in the 'current' net-dist directory when she tries to
download it from the webpage http://web.mit.edu/is/help/eudora
- eudora 3.0 in the 'old' net-dist folder is non-existent
- only downloadable version was eudora 4.02 in the 'test' directory
Suggested that perhaps we are in the process of transitioning and updating
our webpages but client feels strongly that we should update the webpage in
one go. there should not be outdated links or information on the webpage -
confused her and wasted her time chasing for the right software.
anyway, she installed eudora 4.02, didn't work. i found out that it's
because she has specified to use binary 16 libraries in the kerberos
installation. told client to unmink and reinstall mink again, this time
using 32-bit binaries instead.
also sending email to installers about the comment on the eudora webpage.
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Log info extracted on 10/08/1999 16:40
