[167] in installers
Re: Mac Eudora and NCSA Telnet installer problem
daemon@ATHENA.MIT.EDU (Logan)
Tue Jan 20 12:16:02 1998
In-Reply-To: <v03110700b0ea3517c4d0@[18.81.0.117]>
Date: Tue, 20 Jan 1998 12:14:34 -0500
To: Computing Help Desk <mac-help@MIT.EDU>, mjv@MIT.EDU
From: Logan <logan@MIT.EDU>
Cc: installers@MIT.EDU
Sometimes, rarely, you need to remove any previous files related to Telnet
and/or Eudora, i.e. telnet preferences, eudora settings files, AND Kerberos
files, before installing the current versions of Telnet and/or Eudora. This
will usually allow the installs to work.
Logan
Sloan Faculty/Staff Mac Support
At 11:05 AM -0500 1/20/98, Computing Help Desk wrote:
>Alicia told me to mail you this log.
>
>
>Matt Bachmann
>Computing Helpdesk
>
>
>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Helpdesk Log #103477 (NEW)
>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Client: SUSAN JONES
> Phone: 3-0877
> Email: SBJONES@MIT.EDU
> Dept: SUPPORT PROCESS
> Address: 11 321
>MIT Status: SENIOR TECHNICAL WRITER
>
> Summary: NCSA Telnet Installer over Tether
>
> Hardware: Macintosh
> Model: Quadra 700
> OS: MacOS 7.5.5
> Software: Tether
>
> Method: E-Mail
> Created: By client on 01/16/98 20:03
> Modified: By mbach on 01/20/98 11:02
>
>-----------------CASE HISTORY-----------------
>Date: Fri, 16 Jan 1998 20:11:31 -0500
>To: micro-help@MIT.EDU, mjv@MIT.EDU
>From: sbjones@MIT.EDU (Susan B. Jones)
>Subject: NCSA Telnet Installer over Tether
>
>I' not sure to whom to address this so I am addressing this to the Help
>Desk and Marshall. I am trying to install ncsa telnet. I downloaded it
>from the server, but whn I try to install it I have a problem. It shuts
>down other application, including Tether, and it seems to need the network
>connection to install. What am I doing wrong?
>
>Susan
>
>
>
>-----
>Date: Sun, 18 Jan 1998 20:50:34 -0500
>To: "micro-help 103477" <micro-help@MIT.EDU>
>From: sbjones@MIT.EDU (Susan B. Jones)
>Cc: pgalt@MIT.EDU, cavan@MIT.EDU
>Subject: Re: Log 103477: NCSA Telnet Installer over Tether
>
>Let me add something to this. Trying to install NCSA Telnet may have
>succeeded in installing at least a part of it, my guess k-client, but who
>knows, maybe not. Anyway, now I can't logon to Eudora, because my
>"username isn't valid". I tried downloading Eudora Pro, but guess what,
>when I tried to install it, the installer shut everything down and then the
>installer froze up.
>
>Are you folks sure that I can use these new installers over Tether? What
>the heck am I doing wrong.
>
>Well, thank God I don't have to logon to send email and thank GOD I have
>techmail-s.
>
>This is getting to be a pain.
>
>By the way, I know it isn't Tether, because I'm in Tether now and I can run
>Netscape.
>
>What the heck is going on.
>
>Susan
>
>
>
>
> *** January 20, 1998 10:45 AM *** iggy *** Comment: ***
>Hardware: Macintosh
>Model: Quadra 700
>
>Software: Eudora 3.02
>Version:
>
>Operating Sytem: MacOS
>Version: 7.5.5
>
>
>She has a Quadra 700, running 7.5.5, she has whatever version of OT that
>that installed, and a Hayes external modem.
>
>She has also had this problem with a Powerbook 520,
>
>PowerBook info:
>
>OS: 7.5.3 Up 2
>OT 1.1.2
>PPP
>Modem: Global Village PowerPort Mercury
>
>Installer info:
>
>NCSA Telnet 2.7b4 Installer: 4.6.1
>MIT Eudora 3.02 Installer: 4.6.1
>
>
>
> *** January 20, 1998 10:49 AM *** mbach ***
>Client came in this morning to walkins complaining about above problem.
>Looked at PowerBook and tried installing Eudora and NCSA telnet using ftp
>installers. Both stopped with and error -43 when trying to download the
>file "Kerberos Client Preferences". Iggy wants Marshal to look at this
>problem, since she has experienced this problem previously with her own
>computer. So emailing Marshal and installers regarding this problem.
>
>We currently have her computer in the walkins area.
>
>
>Client also has problem with an external CD-ROM drive, her computer Quadra
>700 won't recognize it. Hooked drive up and experienced same problem.
>SCSI probe sees it on the chain but refuses to mount it. Can't boot from
>drive off of MacOS CD either. Couldn't do anything more because computers
>in walkins area are having trouble connection to the key server, so I can't
>use any diagnostic software.
>
>Drive is also in walkins.
>-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>Log info extracted on 01/20/1998 11:02
>
>----------------------------------------------------------------------------
>-----
>The Computing Help Desk, MIT rm 11-221
>
>Mac Help 253-1101 mac-help@mit.edu
>PC Help 253-1102 pc-help@mit.edu
>Computing Help 253-1104 computing-help@mit.edu
>----------------------------------------------------------------------------
>------
------------------------------------------------
Logan
Sloan Faculty & Staff Mac Support/STS Webmaster
Sloan Technology Services
MIT Sloan School of Management
50 Memorial Drive, E52-024
Cambridge, MA 02142-1347
Phone:(617)253-5138 Fax:(617)253-5638
