[899] in resnet
student employees
daemon@ATHENA.MIT.EDU (Ericka J. Gray)
Thu Feb 28 08:44:11 2002
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Message-ID: <63281864@donner.Dartmouth.EDU>
Date: Thu, 28 Feb 2002 08:32:56 EST
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Ericka J. Gray" <Ericka.J.Gray@DARTMOUTH.EDU>
To: RESNET-L@listserv.nd.edu
Good Day Everyone,
I am hoping you will be able to give me a little insight on student employees
who work at your school's help desk. This year we have had a drastic decline
in students who are interested in working at the help desk, so I am asking for
your help.
Below I have listed a few questions that I think will help us learn how other
schools help desk operates.
Thank you
Ericka Gray
Supervisor of the Student Help Desk
Is your computing help desk staffed by students only? If yes how many? If no,
is it split, or all full time staff members?
What are the responsibilities of the student employees?
Are there different level positions within the Computing Help Desk? Example,
we currently have Student Consultants and Student Assistants.
What is the pay scale for student employees
Do students support students only, or do they support faculty and staff as
well?
Do students go onsite?
Do you have trouble filling the positions you need each term or semester? How
do you advertise your positions?
What is your policy for not showing up for a shift? Being late? Or, needing a
sub?
What kind of training sessions do you provide for student employees? Are there
mandatory weekly meetings for updates, once a month?
Do students do triage?
Thank you for your time and help.
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