[898] in resnet
Re: Web-based support
daemon@ATHENA.MIT.EDU (Jeremy Mlazovsky)
Thu Feb 28 06:59:30 2002
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Message-ID: <OF026B9703.B2EB73BA-ON85256B6E.00415DD1@udayton.edu>
Date: Thu, 28 Feb 2002 06:55:33 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Jeremy Mlazovsky <Jeremy.Mlazovsky@NOTES.UDAYTON.EDU>
To: RESNET-L@listserv.nd.edu
Sorry ... that past post was obviously in regard to your question about "
Any other suggestions", as ZEN Works remote management, as of version 3.2,
uses a client program and not web access to control the other computer. I
don't know if that is a feature of ZEN 4 or not.
Jeremy Mlazovsky
PC/Network Specialist
UD IT
University of Dayton
Office: 937-229-4019
Jeremy Mlazovsky
<Jeremy.Mlazovsky@NOTES.UD To: RESNET-L@listserv.nd.edu
AYTON.EDU> cc:
Sent by: Resnet Forum Subject: Re: Web-based support
<RESNET-L@listserv.nd.edu>
02/28/2002 06:33 AM
Please respond to Resnet
Forum
We use Novell's ZEN Works 3.0 SP1 to remote-manage student and fac/staff
PCs.
Supposedly ZEN 4, which is supposed to be out soon, will not require a
client (Netware 6 already removed that limitation for file and printer
access), but I don't know much about it yet.
Jeremy Mlazovsky
PC/Network Specialist
UD IT
University of Dayton
Office: 937-229-4019
usclm@EMORY.EDU
Sent by: Resnet To: RESNET-L@listserv.nd.edu
Forum cc:
<RESNET-L@listse Subject: Web-based support
rv.nd.edu>
02/27/2002 11:14
PM
Please respond
to Resnet Forum
Has anyone looked into or implemented web-based support tools that do
remote
console to customer machines? One such product I've found is Desktop
Streaming
from ExpertCity.Com. Any other suggestions? Have you encountered any issues
with accessing student machines this way?
Thanks in advance,
Craig Myers
Emory University
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