[900] in resnet
Re: student employees
daemon@ATHENA.MIT.EDU (Betsy Black)
Thu Feb 28 10:16:43 2002
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Message-ID: <3C7E47AC.CAF8CC44@drew.edu>
Date: Thu, 28 Feb 2002 10:07:24 -0500
Reply-To: eblack@drew.edu
From: Betsy Black <eblack@drew.edu>
To: RESNET-L@listserv.nd.edu
> Is your computing help desk staffed by students only? If yes how many? If no, is it split, or all full time staff members?
Fully staffed with students.
>
> What are the responsibilities of the student employees?
>
software and hardware support via phones and walk up window. Limited
password changing
ability. Some students do computer upgrades and house calls.
> Are there different level positions within the Computing Help Desk? Example, we currently have Student Consultants and Student Assistants.
We basically have beginner, intermediate, and advanced levels.
>
> What is the pay scale for student employees
>
$6.10-$8.50
> Do students support students only, or do they support faculty and staff as well?
>
Students, faculty, and staff.
> Do students go onsite?
Yes, for calls involving network problems.
>
> Do you have trouble filling the positions you need each term or semester? How do you advertise your positions?
I have more trouble filling positions during the summer and January
break, as the
students must pay for housing (exhorbitantly, IMHO) out of their wages
instead
of as part of their tuition.
>
> What is your policy for not showing up for a shift? Being late? Or, needing a sub?
>
They must get coverages for their shifts or they get a warning. Three
warnings
and they're suspended for the semester.
> What kind of training sessions do you provide for student employees? Are there mandatory weekly meetings for updates, once a month?
At the beginning of the scholastic year, we have a one-week training
session.
--
Betsy Black
Manager, PC Support Services
Drew University, Madison, New Jersey
eblack@drew.edu 973-408-3860
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