[827] in resnet
Fee Structures
daemon@ATHENA.MIT.EDU (Keith Tumey)
Wed Feb 13 18:17:55 2002
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C1B4E3.3589BE40"
Message-ID: <FCEC6548D3CFE6449F58F4CA8735B1A6144713@lifent.life.arizona.edu>
Date: Wed, 13 Feb 2002 16:07:29 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Keith Tumey <TUMEY@LIFE.ARIZONA.EDU>
To: RESNET-L@listserv.nd.edu
This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
------_=_NextPart_001_01C1B4E3.3589BE40
Content-Type: text/plain
I would like to introduce myself. I am the lead tech assist at the
University of Arizona. Currently we are researching ways of off-setting the
cost of on site tech student tech support. Right now we do not charge
students anything for sending a tech out to look at their machine. Some
ideas thrown around were to charge say $10 if the answer was in the booklet
they received during move-in (ie plugging into the wrong port, using a
telephone cable, not registering their computer, not having a nic card
install at all), failing to show to an appointment and fixing the problem
before the tech arrives and failing to notify us. Basically anything that is
clearly presented to them and doesn't require any tech skills to perform.
Reinstalling tcp/ip and legitimate calls would not be charged. Charging to
re-enable a port for conduct violations was also brought up. If anyone has
any current fee structures or are considering something similar, we would
love to hear your ideas. I apologize in advance if this topic has been
discussed, I am new to the list.
~Keith Tumey
Residential Computing
support@rescomp.arizona.edu
520.626.4192
------_=_NextPart_001_01C1B4E3.3589BE40
Content-Type: text/html
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii">
<META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version =
5.5.2653.12">
<TITLE>Fee Structures</TITLE>
</HEAD>
<BODY>
<P><FONT SIZE=3D2 FACE=3D"Arial">I would like to introduce myself. I am =
the lead tech assist at the University of Arizona. Currently we are =
researching ways of off-setting the cost of on site tech student tech =
support. Right now we do not charge students anything for sending a =
tech out to look at their machine. Some ideas thrown around were to =
charge say $10 if the answer was in the booklet they received during =
move-in (ie plugging into the wrong port, using a telephone cable, not =
registering their computer, not having a nic card install at all), =
failing to show to an appointment and fixing the problem before the =
tech arrives and failing to notify us. Basically anything that is =
clearly presented to them and doesn't require any tech skills to =
perform. Reinstalling tcp/ip and legitimate calls would not be charged. =
Charging to re-enable a port for conduct violations was also brought =
up. If anyone has any current fee structures or are considering =
something similar, we would love to hear your ideas. I apologize in =
advance if this topic has been discussed, I am new to the =
list.</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">~Keith Tumey</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Residential Computing</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">support@rescomp.arizona.edu</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">520.626.4192</FONT>
</P>
</BODY>
</HTML>
------_=_NextPart_001_01C1B4E3.3589BE40--
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
