[828] in resnet
Re: Fee Structures
daemon@ATHENA.MIT.EDU (Eric)
Wed Feb 13 18:43:13 2002
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Message-ID: <5.1.0.14.2.20020213182455.00a82cd0@mailbox.syr.edu>
Date: Wed, 13 Feb 2002 18:29:00 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Eric <esabra01@MAILBOX.SYR.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <FCEC6548D3CFE6449F58F4CA8735B1A6144713@lifent.life.arizona .edu>
Our policy here at Syracuse University is that anything Network related is
free. Non-network problems require a $20 "Computer Repair Coupon"
purchased at the bookstore. The coupons can be used for house visits for
printer/scanner problems/virus cleanups/etc., or they can be used to pay
for the drop-off repair service. Right now, we're not real good at making
sure we get a coupon for the house visits, but we're working on it, and
slowly getting better.
Eric Abrams
Senior Student Consultant
Syracuse University Computing & Media Services
At 04:07 PM 2/13/2002 -0700, Keith Tumey wrote:
>I would like to introduce myself. I am the lead tech assist at the
>University of Arizona. Currently we are researching ways of off-setting
>the cost of on site tech student tech support. Right now we do not charge
>students anything for sending a tech out to look at their machine. Some
>ideas thrown around were to charge say $10 if the answer was in the
>booklet they received during move-in (ie plugging into the wrong port,
>using a telephone cable, not registering their computer, not having a nic
>card install at all), failing to show to an appointment and fixing the
>problem before the tech arrives and failing to notify us. Basically
>anything that is clearly presented to them and doesn't require any tech
>skills to perform. Reinstalling tcp/ip and legitimate calls would not be
>charged. Charging to re-enable a port for conduct violations was also
>brought up. If anyone has any current fee structures or are considering
>something similar, we would love to hear your ideas. I apologize in
>advance if this topic has been discussed, I am new to the list.
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