[803] in resnet
Re: Student Techs & Hardware Repair
daemon@ATHENA.MIT.EDU (Raphael Web)
Fri Feb 8 15:54:29 2002
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Message-ID: <000001c1b0dd$ae36ea20$a1c48d89@webrp>
Date: Fri, 8 Feb 2002 15:17:49 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Raphael Web <webrp@SNYONEVA.CC.ONEONTA.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <A95C4FEFC7FB4141A13D33DAFA2A5ADC0175BB67@exchadmin.ms.gettysburg.edu>
At SUNY Oneonta, we don't go inside of new computers under warranty.
Otherwise, I train my guys to know how to test for certain types of
software and hardware failure. We don't repair any broken hardware, but
we will install new audio/video/network/printer/scanner hardware and
software. Our techs are also trained to search for and download the
appropriate drivers, even for obscure motherboards. If the fix requires
a registry or BIOS hack (as documented in a major vendor support site
only), then they may do so under supervision.
Raphael Web
SUNY Oneonta
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@listserv.nd.edu] On Behalf Of Chuck
Steel
Sent: Friday, February 08, 2002 2:12 PM
To: RESNET-L@listserv.nd.edu
Subject: Re: Student Techs & Hardware Repair
> From: Robin Shaler [mailto:Robin_Shaler@UMIT.MAINE.EDU]
> Sent: Friday, February 08, 2002 1:43 PM
> Any information you can share about what types of computer
> hardware repair your student techs do would be greatly
> appreciated. For example, are they limited to certain types
> of hardware repair or are they permitted to do all types of hardware
> repair/installations?
A+ certified students are allowed to open cases to check hardware. We
will check drives (master/slave and cabling) and network cards. Pretty
much we'll make sure things are plugged in properly and maybe swap out
their card with a spare if we have one floating around.
We won't install any hardware. If students want a new drive installed or
anything like that we will refer them to a local shop.
***************************************************************
Chuck Steel
Student Coordinator, Response
csteel@gettysburg.edu
"Let us not forget that each particle of knowledge that we gain
helps us cement the foundation of the future."
- Ernesto Che Guevara
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