[665] in resnet
FW: Help Desk survey
daemon@ATHENA.MIT.EDU (Andrews, Colleen)
Tue Jan 15 14:52:10 2002
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Message-ID: <7DC4C42CB1B00544BE000CE41F423D8A0392C2@ems5.uwsp.edu>
Date: Tue, 15 Jan 2002 13:35:26 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Andrews, Colleen" <candrews@UWSP.EDU>
To: RESNET-L@listserv.nd.edu
Reply from University of Wisconsin-Stevens Point
1) name of institution
University of Wisconsin-Stevens Point (www.uwsp.edu)
2) population of ResNet-supported students
1719 and counting!
3) number of staff supported by central Housing IT services.
We don't have Housing IT services, we just have campus IT Services who
run hall computer labs, run ResNet, fix and/or install equipment and
software, maintain servers for our student information system, etc. We
have a central campus IT Help Desk for faculty/staff and students who
cannot be helped by Computer labs or our ResNet Help line.
4) Do you provide a Help Desk for ResNet?
Yes, staffed only by students.
5) Do you provide a Help Desk for Housing staff?
The campus IT Help Desk as mentioned above
6) Do the same people answer both types of calls?
No
7) Does the same person manage both Help Desks?
No
8) Have you changed to/from the current model within the last 3
years? If so, why?
No
Colleen
Colleen Andrews
Student Computer Labs, Printing Accounting & ResNet Manager
Information Technology 026 LRC
900 Reserve St.
Stevens Point, WI 54481
715-346-3229 (phone & fax)
Colleen.Andrews@uwsp.edu (email)
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