[666] in resnet
Re: FW: Help Desk survey
daemon@ATHENA.MIT.EDU (annhall)
Tue Jan 15 15:28:51 2002
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Message-ID: <3C448EA2.AEE4606E@memphis.edu>
Date: Tue, 15 Jan 2002 14:18:42 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: annhall <annhall@MEMPHIS.EDU>
To: RESNET-L@listserv.nd.edu
> From University of Memphis
>
> 1) name of institution
> University of Memphis [www.memphis.edu]
>
> 2) population of ResNet-supported students
> 340 out of 1100 ports.
>
> 3) number of staff supported by central Housing IT services.
> I full time staff and 3 part time Grad Assistance doing 20 hours a week
> each.
>
> 4) Do you provide a Help Desk for ResNet?
> Yes
>
> 5) Do you provide a Help Desk for Housing staff?
> Yes
>
> 6) Do the same people answer both types of calls?
> Yes
>
> 7) Does the same person manage both Help Desks?
> Yes
>
> 8) Have you changed to/from the current model within the last 3
> years? If so, why?
> No
>
> Colleen
> Colleen Andrews
> Student Computer Labs, Printing Accounting & ResNet Manager
> Information Technology 026 LRC
> 900 Reserve St.
> Stevens Point, WI 54481
> 715-346-3229 (phone & fax)
> Colleen.Andrews@uwsp.edu (email)
>
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> ___________________________________________________
--
Ann Marie Hall
LTSPII - Residence Life and Dining Services
Richardson Towers 011
The University Of Memphis
Memphis, TN 38152-6442
(901) 678-5940 Direct
(901) 678-5219 fax
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