[586] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Anthony J. Albert)
Fri Dec 14 09:43:18 2001
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Date: Fri, 14 Dec 2001 09:27:49 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Anthony J. Albert" <albert@POLARIS.UMPI.MAINE.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <228857E5974@polaris.umpi.maine.edu>
On 13 Dec 2001 at 23:01, Veronica.Longenecker@MILLERS wrote:
>From: "Veronica Longenecker" <Veronica.Longenecker@MILLERSVILLE.EDU>
>To: RESNET-L@listserv.nd.edu>
>Subject: Work Order Software
>
>Good Afternoon!!
>
>Could you please tell me what type of work order system / help desk
>software
>you are using to help manage your calls?
>
>Thanks!!
>
> Veronica Longenecker
> Millersville University
We here at the University of Maine at Presque Isle are using a home-
grown solution, using a Microsoft Access database stored on a Netware
server, so that all the staff have ready access to it. We have a dozen
simple Visual Basic CGI programs which provide WWW-based
access to the most important functions.
Our front end has been developed over the years to serve our needs
admirably, without having to fit it into someone else's preconceptions
of what a "help desk" should be.
Anthony J. Albert--
===========================================================
Anthony J. Albert albert@umpi.maine.edu
Systems and Software Support Specialist Postmaster
Computer Services - University of Maine, Presque Isle
"To know is one thing; merely to believe one knows is another.
To know is science, but merely to believe one knows is ignorance."
- Hippocrates, ~400 B.C.
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