[584] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Sonya Zuker)
Thu Dec 13 14:35:04 2001
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Message-ID: <B83E401A.5DD9%sonya_zuker@redlands.edu>
Date: Thu, 13 Dec 2001 11:23:06 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Sonya Zuker <sonya_zuker@REDLANDS.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <Pine.GSO.4.33.0112131021220.7228-100000@cheshire.ucs.ubc.ca>
The RCC's like ResNet's solution - we can tailor our interface and
functionality. Admin HD like SupportMagic.
Can't judge or choose a piece of software if both groups don't have the
opportunity to use it. SM is limited by # of licenses. ResNet has a
password for RCCs.
Our home-grown solution is by no means complete and RCCs argue about some
aspects of our page. There is something that always needs to be added or
removed. Change does not happen too easily.
Sonya
--
> From: Jonn Martell <jonn.martell@UBC.CA>
> Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
> Date: Thu, 13 Dec 2001 10:29:12 -0800
> To: RESNET-L@listserv.nd.edu
> Subject: Re: Work Order Software
>
> Sonya,
>
> Which one do people like better. The CF/Access would provide totally
> Web-based interface while the Support Magic stuff is really a "proprietary
> solution". To get full functionality, you need IE on Windows (because
> Magic uses ActiveX components/VBScript).
>
> This is a battle here because some of us refuse to use proprietary
> solutions (although I am a PC guy, the last thing I want to do is tell our
> Linux or Mac bigots that they have to use Windows :)
>
> Our Help Desk (which support ResNet uses Magic, our Networking group uses
> Paradigm (X based) and our OS gorup uses JSP driven Web site to standard
> databases :)
>
> PS I never posted the summary of the bandwidth/user a few weeks back
> because I only got one response (people are shy of expressing Kb/sec per
> user because it "sounds" so bad :)
>
> Jonn Martell, UBC
>
> On Thu, 13 Dec 2001, Sonya Zuker wrote:
>
>> Date: Thu, 13 Dec 2001 10:15:52 -0800
>> From: Sonya Zuker <sonya_zuker@REDLANDS.EDU>
>> Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
>> To: RESNET-L@listserv.nd.edu
>> Subject: Re: Work Order Software
>>
>> ResNet uses a home grown solution (ColdFusion and AccessDB)
>>
>> Our administrative help desk uses SupportMagic
>>
>> Sonya
>>
>> University of Redlands.
>>
>>>
>>> Veronica Longenecker wrote:
>>>
>>> Good Afternoon!!
>>>
>>> Could you please tell me what type of work order system / help desk
>>> software you are using to help manage your calls?
>>> Thanks!!
>>>
>>> Veronica Longenecker
>>> Millersville University
>>>
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