[583] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Jonn Martell)
Thu Dec 13 13:41:15 2001
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Message-ID: <Pine.GSO.4.33.0112131021220.7228-100000@cheshire.ucs.ubc.ca>
Date: Thu, 13 Dec 2001 10:29:12 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Jonn Martell <jonn.martell@UBC.CA>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B83E3058.5DCB%sonya_zuker@redlands.edu>
Sonya,
Which one do people like better. The CF/Access would provide totally
Web-based interface while the Support Magic stuff is really a "proprietary
solution". To get full functionality, you need IE on Windows (because
Magic uses ActiveX components/VBScript).
This is a battle here because some of us refuse to use proprietary
solutions (although I am a PC guy, the last thing I want to do is tell our
Linux or Mac bigots that they have to use Windows :)
Our Help Desk (which support ResNet uses Magic, our Networking group uses
Paradigm (X based) and our OS gorup uses JSP driven Web site to standard
databases :)
PS I never posted the summary of the bandwidth/user a few weeks back
because I only got one response (people are shy of expressing Kb/sec per
user because it "sounds" so bad :)
Jonn Martell, UBC
On Thu, 13 Dec 2001, Sonya Zuker wrote:
> Date: Thu, 13 Dec 2001 10:15:52 -0800
> From: Sonya Zuker <sonya_zuker@REDLANDS.EDU>
> Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
> To: RESNET-L@listserv.nd.edu
> Subject: Re: Work Order Software
>
> ResNet uses a home grown solution (ColdFusion and AccessDB)
>
> Our administrative help desk uses SupportMagic
>
> Sonya
>
> University of Redlands.
>
> >
> > Veronica Longenecker wrote:
> >
> > Good Afternoon!!
> >
> > Could you please tell me what type of work order system / help desk
> > software you are using to help manage your calls?
> > Thanks!!
> >
> > Veronica Longenecker
> > Millersville University
> >
> > ___________________________________________________
> > You are subscribed to the ResNet-L mailing list.
> >
> > To subscribe, unsubscribe or search the archives,
> > go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> > ___________________________________________________
> >
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
