[571] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (David Warner)
Thu Dec 13 08:41:11 2001
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Message-ID: <5.1.0.14.2.20011213080800.00b82b30@dwarner01.mail.wesleyan.edu>
Date: Thu, 13 Dec 2001 08:15:33 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: David Warner <dwarner01@MAIL.WESLEYAN.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <A58A19632EEDD211A67D0090273AE939034A7912@mail1.millersvill e.edu>
We use a request tracking system (http://www.fsck.com/projects/rt/)
originally written by a Wesleyan Grad a few years ago. There have been
many improvements since the original release. It lets us setup mail queues
for many different levels of support. We use it extensively and it is
available for free.
dave warner
network specialist
wesleyan university
At 03:44 PM 12/12/2001 -0500, you wrote:
>Good Afternoon!!
>
>Could you please tell me what type of work order system / help desk software
>you are using to help manage your calls?
>
>Thanks!!
>
> Veronica Longenecker
> Millersville University
>
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David Warner
Network Specialist
Wesleyan University
Information Technology Services
Middletown, CT
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