[570] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Kerrin O'Donnell)
Thu Dec 13 07:44:00 2001
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Message-ID: <OF8EE32A6A.AF3A8807-ON85256B21.004554EE@neu.edu>
Date: Thu, 13 Dec 2001 07:41:28 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Kerrin O'Donnell" <k.odonnell@NEU.EDU>
To: RESNET-L@listserv.nd.edu
The system used at Northeastern is pretty much identical to Columbia's
model. We use Remedy for the entire IS Customer Service interface but all
of IS is also using it. There are some additional pieces being implemented
called ARWeb which enables staff to remotely place tickets when in the
field. This was very helpful last Fall move in. The RCCs were actually able
to capture many calls that we would have not been able to itemize
otherwise.
Kerrin (O'Donnell) Abromowitz
Northeastern University
Technical Services Coordinator
209 Hayden Hall
Boston, MA 02115
k.abromowitz@neu.edu
Office 617.373.2313
Cell 617.697.9367
Veronica Longenecker
<Veronica.Longenecker@MILLERS To: RESNET-L@listserv.nd.edu
VILLE.EDU> cc:
Sent by: Resnet Forum Subject: Work Order Software
<RESNET-L@listserv.nd.edu>
12/12/2001 03:44 PM
Please respond to Resnet
Forum
Good Afternoon!!
Could you please tell me what type of work order system / help desk
software
you are using to help manage your calls?
Thanks!!
Veronica Longenecker
Millersville University
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