[562] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Pat Kava)
Wed Dec 12 17:00:12 2001
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Message-ID: <4.2.2.20011212132418.00a36100@blue.ucdavis.edu>
Date: Wed, 12 Dec 2001 13:28:24 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Pat Kava <mpkava@UCDAVIS.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <8099643376C6D5118FB20008C7E630A85542FA@FSMAIL>
We currently use Remedy to track trouble calls, but are looking at shifting
to a product called Khameleon since we use their billing and time-tracking
systems. -- PK
At 04:20 PM 12/12/01 -0500, you wrote:
>-----Original Message-----
>From: Veronica Longenecker
>[mailto:Veronica.Longenecker@MILLERSVILLE.EDU]
>Sent: Wednesday, December 12, 2001 3:45 PM
>To: RESNET-L@listserv.nd.edu
>Subject: Work Order Software
>
>
>Good Afternoon!!
>
>Could you please tell me what type of work order system / help desk software
>you are using to help manage your calls?
>
>Thanks!!
>
> Veronica Longenecker
> Millersville University
>
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Pat Kava
Manager, Technology Coordination
Information and Educational Technology
University of California, Davis
(530) 757-3412, mpkava@ucdavis.edu
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