[561] in resnet
Re: Work Order Software
daemon@ATHENA.MIT.EDU (Andrew Olson)
Wed Dec 12 16:57:00 2001
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Message-ID: <5.1.0.14.0.20011212151252.00a7c6f0@martin.luther.edu>
Date: Wed, 12 Dec 2001 15:33:20 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Andrew Olson <olsonand@MARTIN.LUTHER.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <A58A19632EEDD211A67D0090273AE939034A7912@mail1.millersvill e.edu>
Veronica,
About one year ago we did some pretty extensive searching on help desk
software, and in the end came up with TrackIt made by Blue Ocean
Software. We implemented TrackIt in August and have been hitting it pretty
hard ever since. Since August we have entered approx. 5000 work
orders. We chose TrackIt because it was the only thing that we could find
that we could afford, and we were already using it's Inventory and Auditing
module. Originally we purchased TrackIt Standard which has a FoxPro
backend. However, Standard is performing horribly so we are moving to the
Enterprise version in January which is a true client/server app with a SQL
backend (In fact, our problems with Standard is the reason why I have time
to reply. I can't do anything with it at the moment.) The little bit of
testing that we've done with Enterprise is encouraging. There are many
features that we wish we had, but if we can get its response time up with
Enterprise we'll be happy.
I'd be happy to answer any specific questions.
Andrew Olson
Help Desk Manager
Luther College, IA
olsonand@luther.edu
PS...Our enrollment is 2700 full-time undergrad students.
At 03:44 PM 12/12/2001 -0500, you wrote:
>Good Afternoon!!
>
>Could you please tell me what type of work order system / help desk software
>you are using to help manage your calls?
>
>Thanks!!
>
> Veronica Longenecker
> Millersville University
>
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Andrew Olson
Help Desk Supervisor
Library and Information Services
olsonand@luther.edu
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