[28037] in resnet
Re: Web Help Desk purchased by SolarWinds
daemon@ATHENA.MIT.EDU (Richard Musal)
Sat Oct 20 12:08:49 2012
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Date: Sat, 20 Oct 2012 12:08:40 -0400
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From: Richard Musal <richard.musal@manhattan.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201210201142117786.6693@LISTSERV.ND.EDU>
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We use OTRS at Manhattan. Open source. Hope that helps.
________________________
Richard A. Musal, M.A., P.D.
Assistant Director of Client Services & Operations
Information Technology Services
Manhattan College
Riverdale, NY 10471 <x-apple-data-detectors://0/0>
Phone: 718-862-7933
richard.musal@manhattan.edu
www.manhattan.edu
___________________________
Sent from my iPhone
On Oct 20, 2012, at 11:42 AM, Libby Kim <libbykim@usc.edu> wrote:
Hi all,
Resurrecting this post because I'm curious too - I recently moved on to an
environment where we do not have a helpdesk ticketing system in place, and
we desperately need to get one set up quickly. I used WHD at Annenberg with
wonderful results and I was hoping to set up something at Thornton, but
with
the change in organization I'm not sure if we want to go that route. I
loved the
product but am concerned about the updates and service aspect - I've
already
heard about the increase in cost and an issue with the Solarwinds sales
office
honoring a quote provided by WHD.
Now that a few months have passed, was wondering if anyone can provide
feedback on their experience with the change so far.
Thanks for your help.
Libby Kim
Technology Services Manager
USC Thornton School of Music
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Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto"><div>We use OTRS at Manhattan. Open sou=
rce. Hope that helps.=A0<br><br><span style=3D"background-color:rgba(255,25=
5,255,0)">________________________<br>
Richard A. Musal, M.A., P.D.<br>Assistant Director of Client Services &=
Operations<br>Information Technology Services<br>Manhattan College<br><a h=
ref=3D"x-apple-data-detectors://0/0">Riverdale, NY 10471</a><br>Phone:=A0<a=
href=3D"tel:718-862-7933">718-862-7933</a><br>
<a href=3D"mailto:richard.musal@manhattan.edu">richard.musal@manhattan.edu<=
/a><br><a href=3D"http://www.manhattan.edu/">www.manhattan.edu</a><br>_____=
______________________<br>Sent from my iPhone</span></div><div><br>On Oct 2=
0, 2012, at 11:42 AM, Libby Kim <<a href=3D"mailto:libbykim@usc.edu">lib=
bykim@usc.edu</a>> wrote:<br>
<br></div><blockquote type=3D"cite"><div><span>Hi all,</span><br><span></sp=
an><br><span>Resurrecting this post because I'm curious too - I recentl=
y moved on to an </span><br><span>environment where we do not have a helpde=
sk ticketing system in place, and </span><br>
<span>we desperately need to get one set up quickly. I used WHD at Annenber=
g with </span><br><span>wonderful results and I was hoping to set up someth=
ing at Thornton, but with </span><br><span>the change in organization I'=
;m not sure if we want to go that route. I loved the </span><br>
<span>product but am concerned about the updates and service aspect - I'=
;ve already </span><br><span>heard about the increase in cost and an issue =
with the Solarwinds sales office </span><br><span>honoring a quote provided=
by WHD. </span><br>
<span></span><br><span>Now that a few months have passed, was wondering if =
anyone can provide </span><br><span>feedback on their experience with the c=
hange so far.</span><br><span></span><br><span>Thanks for your help.</span>=
<br>
<span></span><br><span></span><br><span>Libby Kim</span><br><span>Technolog=
y Services Manager</span><br><span>USC Thornton School of Music</span><br><=
span></span><br><span>___________________________________________________</=
span><br>
<span>You are subscribed to the ResNet-L mailing list.</span><br><span></sp=
an><br><span>To subscribe, unsubscribe or search the archives,</span><br><s=
pan>go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://=
LISTSERV.ND.EDU/archives/resnet-l.html</a></span><br>
<span>___________________________________________________</span><br></div><=
/blockquote></body></html>
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