[28038] in resnet
Re: Web Help Desk purchased by SolarWinds
daemon@ATHENA.MIT.EDU (Keenan Parmelee)
Sat Oct 20 15:21:41 2012
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Message-ID: <20121020192129.GJ32224@hal.rescomp.berkeley.edu>
Date: Sat, 20 Oct 2012 12:21:29 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Keenan Parmelee <keenanp@rescomp.berkeley.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201210201142117786.6693@LISTSERV.ND.EDU>
Hi Libby,
We use Request Tracker, also an open source ticketing system. You can more info
here: http://www.bestpractical.com/rt/
Hope it helps.
--
Keenan Parmelee
Technical Services Manager
Student Affairs Information Technologies
(510) 643-9937
http://rescomp.berkeley.edu
On 11:42 Sat 20 Oct , Libby Kim wrote:
> Hi all,
>
> Resurrecting this post because I'm curious too - I recently moved on to an
> environment where we do not have a helpdesk ticketing system in place, and
> we desperately need to get one set up quickly. I used WHD at Annenberg with
> wonderful results and I was hoping to set up something at Thornton, but with
> the change in organization I'm not sure if we want to go that route. I loved the
> product but am concerned about the updates and service aspect - I've already
> heard about the increase in cost and an issue with the Solarwinds sales office
> honoring a quote provided by WHD.
>
> Now that a few months have passed, was wondering if anyone can provide
> feedback on their experience with the change so far.
>
> Thanks for your help.
>
>
> Libby Kim
> Technology Services Manager
> USC Thornton School of Music
>
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