[28036] in resnet
Re: Web Help Desk purchased by SolarWinds
daemon@ATHENA.MIT.EDU (Libby Kim)
Sat Oct 20 11:44:48 2012
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Message-ID: <LISTSERV%201210201142117786.6693@LISTSERV.ND.EDU>
Date: Sat, 20 Oct 2012 11:42:11 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Libby Kim <libbykim@USC.EDU>
To: RESNET-L@listserv.nd.edu
Hi all,
Resurrecting this post because I'm curious too - I recently moved on to an
environment where we do not have a helpdesk ticketing system in place, and
we desperately need to get one set up quickly. I used WHD at Annenberg with
wonderful results and I was hoping to set up something at Thornton, but with
the change in organization I'm not sure if we want to go that route. I loved the
product but am concerned about the updates and service aspect - I've already
heard about the increase in cost and an issue with the Solarwinds sales office
honoring a quote provided by WHD.
Now that a few months have passed, was wondering if anyone can provide
feedback on their experience with the change so far.
Thanks for your help.
Libby Kim
Technology Services Manager
USC Thornton School of Music
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