[27848] in resnet
Re: How to hire students who aren't afraid of IT
daemon@ATHENA.MIT.EDU (Letson, Andrew (RTA))
Fri Jul 20 10:20:45 2012
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Date: Fri, 20 Jul 2012 14:18:43 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Letson, Andrew (RTA)" <andrew.letson@mso.umt.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201207201011249469.0502@LISTSERV.ND.EDU>
We typically have a description of the position up year-round at http://life.umt.edu/dco/employment.php. Our application includes a brief set of questions that give us an opportunity to get a feel for both the service skills and tech skills of each applicant, and typically we have a pretty good set of students in our program. We also provide a 3 week mandatory training in the summer and a 1 week mandatory training in the winter to help the students gain tech knowledge.
If you'd like some more information on our procedures, feel free to contact me off-list.
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@listserv.nd.edu] On Behalf Of Bob Greene
Sent: Friday, July 20, 2012 8:11 AM
To: RESNET-L@listserv.nd.edu
Subject: Re: How to hire students who aren't afraid of IT
The quality and quantity of applicants improved when we stated what they
would get out of the job (pay, paid training, team environment, resume
building and flex schedule). Make the ad fun (and different from other campus
positions).
We are more successful with technical training so we look for existing
customer service skills but they still need to know their way around the OS
(but not experts).
Here is an example ad we run:
Techies, Nerds, and Geeks wanted
The UNCW Technology Assistance Center has openings for student workers.
We offer $8.00/hour with opportunities for increases, paid training, flexible
schedules based on your classes, team environment, and great resume
building. You should already have some customer service and/or technology
experience.
Technology Assistance Center Student Assistant Job Description
Individual will be responsible for all of the following:
• Assist Faculty, Staff and Students with all Technology Issues.
• Document work using a ticket tracking system.
• Checking out hardware and software to faculty, staff and students.
Required skills:
• Should be proficient in Windows OS or Mac OS or Customer Service
• Should be proficient with Microsoft Office
Work Schedule
10-20 hours per week
Available work hours are Monday through Thursday - 8 a.m. – Midnight,
Friday - 8 a.m. - 5 p.m., and Sunday - 3 p.m. - Midnight
Application Process
Please submit a cover letter, resume and class schedule to XXXX
Good luck,
Bob
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