[27849] in resnet
Re: How to hire students who aren't afraid of IT
daemon@ATHENA.MIT.EDU (lisa Caughron)
Fri Jul 20 10:35:07 2012
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Date: Fri, 20 Jul 2012 09:33:36 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: lisa Caughron <caughron@iwu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201207191758466654.0034@LISTSERV.ND.EDU>
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Hi Libby!
Here is the Position Description Summary we use. Like you, we are very
focused on customer service but we need the tech skills as well. So we
created an "experience" and an "opportunity" for students attending our
institution. And, when we interview them, we're very clear about what types
of skills and abilities they will be able to develop and the marketability
of this experience in the future. It's been very successful for us!
*SUMMARY:
The position of Help@Ames Student Assistant, stationed within the Ames
Library, is a one-of-a-kind opportunity for a college person to develop
important communication, critical-thinking, and problem-solving skills in a
customer service intensive environment. This position is also an
opportunity for a student to acquire, demonstrate and develop a myriad of
leadership skills. A successful applicant will need to demonstrate skill
and polish in dealing with all types of IWU clients including students,
faculty, staff, administrators, alumni, retirees and parents. Each
Assistant must be willing and able to learn new skills and have a desire to
provide excellent customer service assistance. They must also possess a
strong interest in technology and library research. The associate must be
willing to develop an extensive knowledge of Ames Library resources and IT
Services and be able to use this information to direct, assist and refer
clients appropriately. The Help@Ames Assistant will participate in a
thorough, progressive and ongoing training regimen to assist them to
develop the skill-level requirements of this position.*
Cheers!
Lisa
On Thu, Jul 19, 2012 at 4:58 PM, Libby Kim <libbykim@usc.edu> wrote:
> Hi all,
>
> I've been pondering this a bit since we're starting to create postings for
> new student positions and would like some guidance from all you fine people
> at ResNet. :)
>
> In the past five years we've swung between the "techs only" recruitment
> model where we only bring in a few students, to times when we focus solely
> on customer service which brings in lots of great kids who won't take on
> tech work. This upcoming year, due to an increased workload, we need to
> bring in more student workers than usual, and but I can't afford to bring
> in someone without at least a willingness to pick up the tech work.
>
> I work at a Journalism and Communication school and would love to encourage
> some of these undergrads to come work for me. The quality of the student
> population have gone up and they're more tech-savvy now, but many of them
> turn away from our position because the post mentions "basic
> troubleshooting
> skills" and they don't think they have what it takes.
>
> So the question is, what do you state in your job postings? How do you
> "lure" them in? Do you state specifically that your workers must have
> technical skills? Do you include phrases like "willing to train"?
>
> Thanks for your help.
>
>
> Libby
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
> go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> ___________________________________________________
>
--
Lisa Caughron
IT Services Coordinator
Illinois Wesleyan University
(309) 556-3840
caughron@iwu.edu
___________________________________________________
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Hi Libby!<div><br></div><div>Here is the Position Description Summary we us=
e. =A0Like you, we are very focused on customer service but we need the tec=
h skills as well. So we created an "experience" and an "oppo=
rtunity" for students attending our institution. And, when we intervie=
w them, we're very clear about what types of skills and abilities they =
will be able to develop and the marketability of this experience in the fut=
ure. It's been very successful for us!</div>
<div><br></div><div><b id=3D"internal-source-marker_0.7850625216960907" sty=
le=3D"font-family:Times;font-size:medium;font-weight:normal"><span style=3D=
"font-size:17px;font-family:Arial;color:rgb(152,64,32);font-weight:bold;ver=
tical-align:baseline;white-space:pre-wrap">SUMMARY:</span><br>
<span style=3D"font-size:16px;font-family:Arial;vertical-align:baseline;whi=
te-space:pre-wrap">The position of Help@Ames Student Assistant, stationed w=
ithin the Ames Library, is a one-of-a-kind opportunity for a college person=
to develop important communication, critical-thinking, and problem-solving=
skills in a customer service intensive environment. =A0This position is al=
so an opportunity for a student to acquire, demonstrate and develop a myria=
d of leadership skills. =A0A successful applicant will need to demonstrate =
skill and polish in dealing with all types of IWU clients including student=
s, faculty, staff, administrators, alumni, retirees and parents. Each Assis=
tant must be willing and able to learn new skills and have a desire to prov=
ide excellent customer service assistance. =A0They must also =A0possess a s=
trong interest in technology and library research. The associate must be wi=
lling to develop an extensive knowledge of Ames Library resources and IT Se=
rvices and be able to use this information to direct, assist and refer clie=
nts appropriately. The Help@Ames Assistant will participate in a thorough, =
progressive and ongoing training regimen to assist them to develop the skil=
l-level requirements of this position.</span></b></div>
<div><font face=3D"Arial" size=3D"3"><span style=3D"white-space:pre-wrap"><=
br></span></font>Cheers!</div><div><br></div><div>Lisa<br><br><div class=3D=
"gmail_quote">On Thu, Jul 19, 2012 at 4:58 PM, Libby Kim <span dir=3D"ltr">=
<<a href=3D"mailto:libbykim@usc.edu" target=3D"_blank">libbykim@usc.edu<=
/a>></span> wrote:<br>
<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">Hi all,<br>
<br>
I've been pondering this a bit since we're starting to create posti=
ngs for<br>
new student positions and would like some guidance from all you fine people=
<br>
at ResNet. :)<br>
<br>
In the past five years we've swung between the "techs only" r=
ecruitment<br>
model where we only bring in a few students, to times when we focus solely<=
br>
on customer service which brings in lots of great kids who won't take o=
n<br>
tech work. This upcoming year, due to an increased workload, we need to<br>
bring in more student workers than usual, and =A0but I can't afford to =
bring<br>
in someone without at least a willingness to pick up the tech work.<br>
<br>
I work at a Journalism and Communication school and would love to encourage=
<br>
some of these undergrads to come work for me. The quality of the student<br=
>
population have gone up and they're more tech-savvy now, but many of th=
em<br>
turn away from our position because the post mentions "basic troublesh=
ooting<br>
skills" and they don't think they have what it takes.<br>
<br>
So the question is, what do you state in your job postings? How do you<br>
"lure" them in? Do you state specifically that your workers must =
have<br>
technical skills? Do you include phrases like "willing to train"?=
<br>
<br>
Thanks for your help.<br>
<br>
<br>
Libby<br>
<br>
___________________________________________________<br>
You are subscribed to the ResNet-L mailing list.<br>
<br>
To subscribe, unsubscribe or search the archives,<br>
go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_=
blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
___________________________________________________<br>
</blockquote></div><br><br clear=3D"all"><div><br></div>-- <br>Lisa Caughro=
n<div>IT Services Coordinator</div><div>Illinois Wesleyan University</div><=
div>(309) 556-3840</div><div><a href=3D"mailto:caughron@iwu.edu" target=3D"=
_blank">caughron@iwu.edu</a></div>
<br>
</div>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
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