[27650] in resnet
Re: Library Information Commons Layout Questions
daemon@ATHENA.MIT.EDU (Carla Rounds)
Wed May 9 19:11:51 2012
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Date: Wed, 9 May 2012 16:11:40 -0700
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From: Carla Rounds <cjrounds@ucsc.edu>
To: RESNET-L@listserv.nd.edu
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Hi Stacey,
I would love to get a copy of results from this survey.
Carla Rounds
UC Santa Cruz
On 5/9/2012 3:20 PM, Stacey B Morales wrote:
>
> We are currently evaluating the layout of service offerings in our
> Information Commons and would like to see how others are setup and get
> any feedback that you would like to share.
>
> Are IT Services and the Library one organization or separate entities?
>
> Do you have an information commons in your library?
>
> Do you have an IT Help Desk in the Information Commons?
>
> Where is your IT Help Desk located in relation to other service desks
> like the Library reference and circulation desks? For example are the
> combined? Do students first see the IT help desk or the a library
> service desk like reference or circulation? Etc.
>
> What other IT related services do you offer in your information commons?
>
> Are these other services co-located with your help desk or are they
> separate service areas?
>
> Do you offer IT application software training and tutoring services?
> If so, where are these located?
>
> Thank you.
>
> *Stacey B. Morales*
>
> Louisiana State University
>
> Information Technology Services
>
> Director of Customer Service
>
> smoral1@lsu.edu
>
> 225-578-3721 (desk)
>
> 225-578-3375 (ITS Help Desk)
>
> ___________________________________________________ You are subscribed
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> To subscribe, unsubscribe or search the archives, go to
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>
--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
cjrounds@ucsc.edu
(831) 459-5757
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Hi Stacey,<br>
<br>
I would love to get a copy of results from this survey.<br>
<br>
Carla Rounds<br>
UC Santa Cruz<br>
<br>
On 5/9/2012 3:20 PM, Stacey B Morales wrote:
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">We
are currently evaluating the layout of service offerings in
our Information Commons and would like to see how others are
setup and get any feedback that you would like to share.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Are
IT Services and the Library one organization or separate
entities?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Do
you have an information commons in your library?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Do
you have an IT Help Desk in the Information Commons?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Where
is your IT Help Desk located in relation to other service
desks like the Library reference and circulation desks? For
example are the combined? Do students first see the IT help
desk or the a library service desk like reference or
circulation? Etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">What
other IT related services do you offer in your information
commons?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Are
these other services co-located with your help desk or are
they separate service areas?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Do
you offer IT application software training and tutoring
services? If so, where are these located?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thank
you.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:14.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Stacey
B. Morales<o:p></o:p></span></b></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Louisiana
State University<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Information
Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Director
of Customer Service<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a class="moz-txt-link-abbreviated" href="mailto:smoral1@lsu.edu">smoral1@lsu.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">225-578-3721
(desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">225-578-3375
(ITS Help Desk)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
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<p class="MsoNormal"><span
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p><o:p> </o:p></p>
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</p>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
<a class="moz-txt-link-abbreviated" href="mailto:cjrounds@ucsc.edu">cjrounds@ucsc.edu</a>
(831) 459-5757</pre>
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