[27651] in resnet
Re: Library Information Commons Layout Questions
daemon@ATHENA.MIT.EDU (Paul Hall)
Wed May 9 20:20:17 2012
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Message-ID: <DF6AE22C-3A13-4E73-AAC3-4FB62EC6312B@csumb.edu>
Date: Wed, 9 May 2012 17:20:02 -0700
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From: Paul Hall <phall@csumb.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <28E8523067643B4485CAF594AC744D380647EE74@CH1PRD0610MB356.namprd06.prod.outlook.com>
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On May 9, 2012, at 3:20 PM, Stacey B Morales wrote:
> Are IT Services and the Library one organization or separate entities?
Separate=20
> Do you have an information commons in your library?
No
> Do you have an IT Help Desk in the Information Commons?
There is a IT helpdesk in our library for students only in our library =
that is maintained by IT their scope is very limited. Main location for =
assistance is over phone.=20
> Where is your IT Help Desk located in relation to other service desks =
like the Library reference and circulation desks? For example are the =
combined? Do students first see the IT help desk or the a library =
service desk like reference or circulation? Etc.
In separate area of library.=20
> What other IT related services do you offer in your information =
commons?
Students can bring their laptop and work with a student assistant to get =
connected to the network and/or get onto Google Apps / Campsu portal.=20
> Are these other services co-located with your help desk or are they =
separate service areas?
Located with this helpdesk
> Do you offer IT application software training and tutoring services? =
If so, where are these located?
IT doesn't provide any training like that for students, we have a =
tutoring department on campus that does.=20
Paul Hall
Senior Operations Analyst
Network Operations
IT =95 CSU Monterey Bay
(831) 582-3802
paul@csumb.edu
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<html><head></head><body style=3D"word-wrap: break-word; =
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</div>
<br><div><div>On May 9, 2012, at 3:20 PM, Stacey B Morales =
wrote:</div><br class=3D"Apple-interchange-newline"><blockquote =
type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-collapse: =
separate; font-family: Helvetica; font-style: normal; font-variant: =
normal; font-weight: normal; letter-spacing: normal; line-height: =
normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; =
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; ">Are IT Services and the Library one organization or =
separate =
entities?</span></div></span></blockquote>Separate <br><blockquote =
type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-collapse: =
separate; font-family: Helvetica; font-style: normal; font-variant: =
normal; font-weight: normal; letter-spacing: normal; line-height: =
normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; =
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-right: 0in; =
margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', =
serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span =
style=3D"font-size: 11pt; font-family: Calibri, sans-serif; ">Do you =
have an information commons in your =
library?</span></div></span></blockquote>No<br><blockquote =
type=3D"cite"><span class=3D"Apple-style-span" style=3D"border-collapse: =
separate; font-family: Helvetica; font-style: normal; font-variant: =
normal; font-weight: normal; letter-spacing: normal; line-height: =
normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; =
text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-right: 0in; =
margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', =
serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span =
style=3D"font-size: 11pt; font-family: Calibri, sans-serif; ">Do you =
have an IT Help Desk in the Information =
Commons?</span></div></span></blockquote>There is a IT helpdesk in our =
library for students only in our library that is maintained by IT their =
scope is very limited. Main location for assistance is over =
phone. </div><div><br><blockquote type=3D"cite"><span =
class=3D"Apple-style-span" style=3D"border-collapse: separate; =
font-family: Helvetica; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: =
none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-right: 0in; =
margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', =
serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span =
style=3D"font-size: 11pt; font-family: Calibri, sans-serif; ">Where is =
your IT Help Desk located in relation to other service desks like the =
Library reference and circulation desks? For example are the =
combined? Do students first see the IT help desk or the a library =
service desk like reference or circulation? =
Etc.</span></div></span></blockquote>In separate area of =
library. <br><br><blockquote type=3D"cite"><span =
class=3D"Apple-style-span" style=3D"border-collapse: separate; =
font-family: Helvetica; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: =
none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-right: 0in; =
margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', =
serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span =
style=3D"font-size: 11pt; font-family: Calibri, sans-serif; ">What other =
IT related services do you offer in your information =
commons?<o:p></o:p></span></div><div style=3D"margin-right: 0in; =
margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', =
serif; margin-top: 0in; margin-bottom: 0.0001pt; =
"></div></span></blockquote>Students can bring their laptop and work =
with a student assistant to get connected to the network and/or get onto =
Google Apps / Campsu portal. <br><blockquote type=3D"cite"><span =
class=3D"Apple-style-span" style=3D"border-collapse: separate; =
font-family: Helvetica; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: =
none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; ">Are these other services co-located with your help desk or =
are they separate service areas?</span></div></span></blockquote>Located =
with this helpdesk<br><blockquote type=3D"cite"><span =
class=3D"Apple-style-span" style=3D"border-collapse: separate; =
font-family: Helvetica; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; =
orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: =
none; white-space: normal; widows: 2; word-spacing: 0px; =
-webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: =
0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: =
auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div =
style=3D"margin-right: 0in; margin-left: 0in; font-size: 12pt; =
font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: =
0.0001pt; "><span style=3D"font-size: 11pt; font-family: Calibri, =
sans-serif; "><o:p></o:p></span></div><div style=3D"margin-right: 0in; =
margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', =
serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span =
style=3D"font-size: 11pt; font-family: Calibri, sans-serif; ">Do you =
offer IT application software training and tutoring services? If so, =
where are these located?</span></div></span></blockquote>IT doesn't =
provide any training like that for students, we have a tutoring =
department on campus that =
does. </div><br><div><br></div><div><br></div><div><div>Paul =
Hall</div><div>Senior Operations Analyst</div><div>Network =
Operations</div><div>IT =95 CSU Monterey Bay</div><div>(831) =
582-3802</div><div><a =
href=3D"mailto:paul@csumb.edu">paul@csumb.edu</a></div><div><br></div></di=
v></body></html>=
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