[27649] in resnet
Library Information Commons Layout Questions
daemon@ATHENA.MIT.EDU (Stacey B Morales)
Wed May 9 18:20:37 2012
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Date: Wed, 9 May 2012 22:20:16 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Stacey B Morales <smoral1@lsu.edu>
To: RESNET-L@listserv.nd.edu
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We are currently evaluating the layout of service offerings in our Informat=
ion Commons and would like to see how others are setup and get any feedback=
that you would like to share.
Are IT Services and the Library one organization or separate entities?
Do you have an information commons in your library?
Do you have an IT Help Desk in the Information Commons?
Where is your IT Help Desk located in relation to other service desks like =
the Library reference and circulation desks? For example are the combined?=
Do students first see the IT help desk or the a library service desk like =
reference or circulation? Etc.
What other IT related services do you offer in your information commons?
Are these other services co-located with your help desk or are they separat=
e service areas?
Do you offer IT application software training and tutoring services? If so,=
where are these located?
Thank you.
Stacey B. Morales
Louisiana State University
Information Technology Services
Director of Customer Service
smoral1@lsu.edu
225-578-3721 (desk)
225-578-3375 (ITS Help Desk)
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<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">We are currently evaluating the layout =
of service offerings in our Information Commons and would like to see how o=
thers are setup and get any feedback that you would like
to share.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Are IT Services and the Library one org=
anization or separate entities?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Do you have an information commons in y=
our library?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Do you have an IT Help Desk in the Info=
rmation Commons?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Where is your IT Help Desk located in r=
elation to other service desks like the Library reference and circulation d=
esks? For example are the combined? Do students first see
the IT help desk or the a library service desk like reference or circulati=
on? Etc.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">What other IT related services do you o=
ffer in your information commons?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Are these other services co-located wit=
h your help desk or are they separate service areas?<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Do you offer IT application software tr=
aining and tutoring services? If so, where are these located?<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif"">Thank you.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif""><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:11.0pt;font-family:"=
;Calibri","sans-serif";color:#1F497D">Stacey B. Morales<o:p>=
</o:p></span></b></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Louisiana State Universit=
y<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Information Technology Se=
rvices<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">Director of Customer Serv=
ice<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">smoral1@lsu.edu<o:p></o:p=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">225-578-3721 (desk)<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D">225-578-3375 (ITS Help De=
sk)<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
<p class=3D"MsoNormal"><span style=3D"font-size:14.0pt;font-family:"Ca=
libri","sans-serif";color:#1F497D"><o:p> </o:p></span><=
/p>
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libri","sans-serif""><o:p> </o:p></span></p>
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libri","sans-serif""><o:p> </o:p></span></p>
<p><o:p> </o:p></p>
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<p>
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