[27569] in resnet
Re: Unsolicited Remote Assistance Windows 7
daemon@ATHENA.MIT.EDU (Chuck Steel)
Fri Apr 13 12:36:52 2012
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Message-ID: <CAHVqF_iwVs_fJyyR+7oPBvEftTMQYvdKOTAYN3-7vT09oj5eBg@mail.gmail.com>
Date: Fri, 13 Apr 2012 12:31:00 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Chuck Steel <chuck.steel@GMAIL.COM>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAB5YQR-FC-PoU-2r+SWW-bXh1ZcVALdjX7yt2rzx=x_NBeuabg@mail.gmail.com>
Remote assistance has been out there since XP and 2003, so I wouldn't
think that's an issue. Does the policy get applied to XP machines? If
the policy gets applied to XP machines but not Windows 7 machines,
then I would suspect it's an issue that is being caused by an older
domain controller.
Do the computers look like they have remote assistance turned on but
you can't connect?
--
Chuck Steel
Dickinson College
On Thu, Apr 12, 2012 at 2:48 PM, Joe Hatch <jhatch@trinity.edu> wrote:
> Thanks, Chuck. We have configured our GPO per Microsoft, but still no
> luck. And we've tried every "tweak" and "fix" that various threads have
> suggested without success. So far, that I know of, the only schools using
> the unsolicted RA configured and applied through GPO settings are running
> 2008/2008 R2 DCs. So, I'm not sure if having a 2003 DC vs. 2008 plus DC
> is/would be relevent or not.
>
> Anyone willing to share their knowledge or thoughts would be appreciated.
>
> Thanks,
>
> Joseph Hatch
> Systems Administrator
> Information Technology Services
> Trinity University
> (210) 999-7826
>
>
>
>
>
> On Thu, Apr 12, 2012 at 9:23 AM, Chuck Steel <chuck.steel@gmail.com> wrote:
>>
>> On Thu, Apr 12, 2012 at 9:58 AM, Joe Hatch <jhatch@trinity.edu> wrote:
>> > Anyone using Microsoft's Offer RA from a Windows 7 machine to other
>> > machines? If so, has a GPO been configured for that? Difficulties -
>> > yes/no? Your domain controller is Windows 2003/2008/2008 R2?
>> >
>> >
>>
>> Yes, we are offering remote assistance from Windows 7 machines. There
>> is a GPO in place that enables the ability for the machine to receive
>> the offer and adds our support group to the "Offer Remote Assistance"
>> group on the local machine. The only difficulties we've had come from
>> technicians forgetting to place computers in the proper OU to get the
>> settings (we have separate OUs for departments).
>>
>> I'm pretty sure that our domain controllers are running 2008R2.
>>
>> --
>> Chuck Steel
>> Dickinson College
>>
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