[27568] in resnet
Re: Mobile Device Oddity
daemon@ATHENA.MIT.EDU (Deborah Hovey Boutchyard (dhovey))
Fri Apr 13 12:32:05 2012
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Date: Fri, 13 Apr 2012 12:22:35 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Deborah Hovey Boutchyard (dhovey)" <dhovey@umw.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <1226DE1B-AA4A-4B81-B00D-24BD5424034B@yale.edu>
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She claims these are all that she has- we're not logging AD to that level o=
f detail, but we may have to in order to figure out what's going on! Thank=
s, Lori!
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Seluga, L=
oriann
Sent: Friday, April 13, 2012 12:19 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Mobile Device Oddity
Is it possible that she has another device that she's not realizing? Have =
you checked with your AD folks if they have logs of the mac address or anyt=
hing that identifies where the failed logins are coming from? The times I =
have seen this, that has generally been the case.
-Lori
---------------------------------------------------
Loriann (Higashi) Seluga
Manager, Student Technology Collaborative
Yale University
loriann.higashi@yale.edu<mailto:loriann.higashi@yale.edu>
203.432.9549
On Apr 13, 2012, at 12:13 PM, "Deborah Hovey Boutchyard (dhovey)" <dhovey@u=
mw.edu<mailto:dhovey@umw.edu>> wrote:
Happy Friday, Everyone!
I'm hoping someone may have experienced a weird issue we're having and can =
point us in the right direction! I have a user with a machine on both camp=
uses, and iPad, and an iPhone. The Help Desk has verified that her profile=
s on her iPad and iPhone are not caching credentials, but when she comes on=
campus, invariably she is being locked out of her AD account and we can't =
figure out why. Our threshold for incorrect log ins is very high at 10, bu=
t she is consistently being locked out.
I'm told the OS is up to date on each device and that they should not be at=
tempting to connect automatically when in range, but even if they did, the =
passwords are correct and should work. Have any of you seen a similar issu=
e? More importantly, any clue what to do about it?
Thanks very much, as always, for your brain power! :)
Deb
UMW
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link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>=
<span style=3D'color:#1F497D'>She claims these are all that she has- weR=
17;re not logging AD to that level of detail, but we may have to in order t=
o figure out what’s going on! Thanks, Lori!<o:p></o:p></span></=
p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></spa=
n></p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding=
:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt=
;font-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-siz=
e:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@=
LISTSERV.ND.EDU] <b>On Behalf Of </b>Seluga, Loriann<br><b>Sent:</b> Friday=
, April 13, 2012 12:19 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subj=
ect:</b> Re: Mobile Device Oddity<o:p></o:p></span></p></div></div><p class=
=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal>Is it possible =
that she has another device that she's not realizing? Have you checke=
d with your AD folks if they have logs of the mac address or anything that =
identifies where the failed logins are coming from? The times I have =
seen this, that has generally been the case. <br><br>-Lori <o:p></o:p>=
</p><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMs=
oNormal>---------------------------------------------------<o:p></o:p></p><=
/div><div><p class=3DMsoNormal>Loriann (Higashi) Seluga<o:p></o:p></p></div=
><div><p class=3DMsoNormal>Manager, Student Technology Collaborative<o:p></=
o:p></p></div><div><p class=3DMsoNormal>Yale University<o:p></o:p></p></div=
><div><p class=3DMsoNormal><a href=3D"mailto:loriann.higashi@yale.edu">lori=
ann.higashi@yale.edu</a><o:p></o:p></p></div><div><p class=3DMsoNormal>203.=
432.9549<o:p></o:p></p></div></div><div><p class=3DMsoNormal style=3D'margi=
n-bottom:12.0pt'><br>On Apr 13, 2012, at 12:13 PM, "Deborah Hovey Bout=
chyard (dhovey)" <<a href=3D"mailto:dhovey@umw.edu">dhovey@umw.edu<=
/a>> wrote:<o:p></o:p></p></div><blockquote style=3D'margin-top:5.0pt;ma=
rgin-bottom:5.0pt'><div><p class=3DMsoNormal>Happy Friday, Everyone!<o:p></=
o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNormal>I=
217;m hoping someone may have experienced a weird issue we’re having =
and can point us in the right direction! I have a user with a machine=
on both campuses, and iPad, and an iPhone. The Help Desk has verifie=
d that her profiles on her iPad and iPhone are not caching credentials, but=
when she comes on campus, invariably she is being locked out of her AD acc=
ount and we can’t figure out why. Our threshold for incorrect l=
og ins is very high at 10, but she is consistently being locked out. =
<o:p></o:p></p><p class=3DMsoNormal> <o:p></o:p></p><p class=3DMsoNorm=
al>I’m told the OS is up to date on each device and that they should =
not be attempting to connect automatically when in range, but even if they =
did, the passwords are correct and should work. Have any of you seen =
a similar issue? More importantly, any clue what to do about it?<o:p>=
</o:p></p><p class=3DMsoNormal><br>Thanks very much, as always, for your br=
ain power! <span style=3D'font-family:Wingdings'>J</span><o:p></o:p><=
/p><p class=3DMsoNormal><br>Deb<o:p></o:p></p><p class=3DMsoNormal>UMW<o:p>=
</o:p></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:=
"Times New Roman","serif"'>________________________________________________=
___ You are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p>=
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//LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/r=
esnet-l.html</a> ___________________________________________________ <o:p><=
/o:p></p></div></blockquote><p class=3DMsoNormal><span style=3D'font-size:1=
2.0pt;font-family:"Times New Roman","serif"'>______________________________=
_____________________ You are subscribed to the ResNet-L mailing list. <o:p=
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