[27567] in resnet
Re: Mobile Device Oddity
daemon@ATHENA.MIT.EDU (Chuck Steel)
Fri Apr 13 12:31:58 2012
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Message-ID: <CAHVqF_jv9uddLr02uzkFZAO9rMUCKgsGNTP-i=s=_g-Cr5KadQ@mail.gmail.com>
Date: Fri, 13 Apr 2012 12:25:41 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Chuck Steel <chuck.steel@gmail.com>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <E82B3D1044840248B34C455CD06518504D7156E51B@MSEXCH-DB.umw.local>
In these situations we always remove any profiles associated with the
account from the mobile devices. In our case that's wireless profiles
and the accounts for mail, etc. Even if they appear to be setup
correctly we don't take the chance that there's an odd password stored
someplace that's locking the device. From your description is sounds
like if she stays away from campus her account doesn't get locked out.
That indicates to me that one of her devices is trying to connect to
wireless with a bad password, so I would remove all of those profiles
just to be safe.
--
Chuck Steel
Dickinson College
On Fri, Apr 13, 2012 at 12:13 PM, Deborah Hovey Boutchyard (dhovey)
<dhovey@umw.edu> wrote:
> Happy Friday, Everyone!
>
>
>
> I’m hoping someone may have experienced a weird issue we’re having and can
> point us in the right direction! I have a user with a machine on both
> campuses, and iPad, and an iPhone. The Help Desk has verified that her
> profiles on her iPad and iPhone are not caching credentials, but when she
> comes on campus, invariably she is being locked out of her AD account and we
> can’t figure out why. Our threshold for incorrect log ins is very high at
> 10, but she is consistently being locked out.
>
>
>
> I’m told the OS is up to date on each device and that they should not be
> attempting to connect automatically when in range, but even if they did, the
> passwords are correct and should work. Have any of you seen a similar
> issue? More importantly, any clue what to do about it?
>
>
> Thanks very much, as always, for your brain power! J
>
>
> Deb
>
> UMW
>
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