[27566] in resnet
Re: Mobile Device Oddity
daemon@ATHENA.MIT.EDU (Deborah Hovey Boutchyard (dhovey))
Fri Apr 13 12:28:37 2012
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Date: Fri, 13 Apr 2012 12:26:37 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Deborah Hovey Boutchyard (dhovey)" <dhovey@UMW.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <83915F7DB5BB9A48AD5AC78CAB4BDF3C28CAF3A8@SMCEXMBX02.mikenet.smcvt.edu>
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Yes, Erik- I'm sure Exchange is connected on all of her devices. I'm going=
to start from scratch with the iPhone and the iPad!
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Lightbody=
, Erik J
Sent: Friday, April 13, 2012 12:24 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Mobile Device Oddity
Deb,
Just a hunch, but does the user have an exchange email account set up on al=
l their devices? If so they will try to auto log in using whatever credenti=
als were last supplied, and if one of them doesn't have the correct passwor=
d it will cause the lockout.
One way that I have users fix these issues is to have them bring all their =
devices on to campus, and log in to each device at that time. Also, I find =
that sometimes on iOS devices you may have to delete the exchange account a=
ll together and remake it (while on campus!). Good luck!
Erik Lightbody
Saint Michael's College
Technology Learning Center
Helpdesk Manager
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Deborah H=
ovey Boutchyard (dhovey)
Sent: Friday, April 13, 2012 12:14 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: [**Possible SCAM email - Do not give out your password**] Mobile D=
evice Oddity
Importance: Low
Happy Friday, Everyone!
I'm hoping someone may have experienced a weird issue we're having and can =
point us in the right direction! I have a user with a machine on both camp=
uses, and iPad, and an iPhone. The Help Desk has verified that her profile=
s on her iPad and iPhone are not caching credentials, but when she comes on=
campus, invariably she is being locked out of her AD account and we can't =
figure out why. Our threshold for incorrect log ins is very high at 10, bu=
t she is consistently being locked out.
I'm told the OS is up to date on each device and that they should not be at=
tempting to connect automatically when in range, but even if they did, the =
passwords are correct and should work. Have any of you seen a similar issu=
e? More importantly, any clue what to do about it?
Thanks very much, as always, for your brain power! :)
Deb
UMW
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>Yes, Erik- I’m sure Exchange is connected on all of her=
devices. I’m going to start from scratch with the iPhone and t=
he iPad!<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F=
497D'><o:p> </o:p></span></p><div><div style=3D'border:none;border-top=
:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><sp=
an style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span=
></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Re=
snet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Lightbody,=
Erik J<br><b>Sent:</b> Friday, April 13, 2012 12:24 PM<br><b>To:</b> RESNE=
T-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Mobile Device Oddity<o:p></o:p><=
/span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p><p class=3D=
MsoNormal><span style=3D'color:#1F497D'>Deb,<o:p></o:p></span></p><p class=
=3DMsoNormal><span style=3D'color:#1F497D'><o:p> </o:p></span></p><p c=
lass=3DMsoNormal><span style=3D'color:#1F497D'>Just a hunch, but does the u=
ser have an exchange email account set up on all their devices? If so they =
will try to auto log in using whatever credentials were last supplied, and =
if one of them doesn’t have the correct password it will cause the lo=
ckout. <o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F4=
97D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'color:=
#1F497D'>One way that I have users fix these issues is to have them bring a=
ll their devices on to campus, and log in to each device at that time. Also=
, I find that sometimes on iOS devices you may have to delete the exchange =
account all together and remake it (while on campus!). Good luck!<o:p></o:p=
></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p> <=
/o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nb=
sp;</o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Erik=
Lightbody<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'color:#=
1F497D'>Saint Michael's College<o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'color:#1F497D'>Technology Learning Center<o:p></o:p></span></=
p><p class=3DMsoNormal><span style=3D'color:#1F497D'>Helpdesk Manager<o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p>&nb=
sp;</o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'><o:p=
> </o:p></span></p><p class=3DMsoNormal><span style=3D'color:#1F497D'>=
<o:p> </o:p></span></p><div><div style=3D'border:none;border-top:solid=
#B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span sty=
le=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><=
span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet F=
orum [<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">mailto:RESNET-L@LISTSERV.=
ND.EDU</a>] <b>On Behalf Of </b>Deborah Hovey Boutchyard (dhovey)<br><b>Sen=
t:</b> Friday, April 13, 2012 12:14 PM<br><b>To:</b> <a href=3D"mailto:RESN=
ET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> [**Po=
ssible SCAM email - Do not give out your password**] Mobile Device Oddity<b=
r><b>Importance:</b> Low<o:p></o:p></span></p></div></div><p class=3DMsoNor=
mal><o:p> </o:p></p><p class=3DMsoNormal>Happy Friday, Everyone!<o:p><=
/o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>I&#=
8217;m hoping someone may have experienced a weird issue we’re having=
and can point us in the right direction! I have a user with a machin=
e on both campuses, and iPad, and an iPhone. The Help Desk has verifi=
ed that her profiles on her iPad and iPhone are not caching credentials, bu=
t when she comes on campus, invariably she is being locked out of her AD ac=
count and we can’t figure out why. Our threshold for incorrect =
log ins is very high at 10, but she is consistently being locked out. =
<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNor=
mal>I’m told the OS is up to date on each device and that they should=
not be attempting to connect automatically when in range, but even if they=
did, the passwords are correct and should work. Have any of you seen=
a similar issue? More importantly, any clue what to do about it?<o:p=
></o:p></p><p class=3DMsoNormal><br>Thanks very much, as always, for your b=
rain power! <span style=3D'font-family:Wingdings'>J</span><o:p></o:p>=
</p><p class=3DMsoNormal><br>Deb<o:p></o:p></p><p class=3DMsoNormal>UMW<o:p=
></o:p></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family=
:"Times New Roman","serif"'>_______________________________________________=
____ You are subscribed to the ResNet-L mailing list. <o:p></o:p></span></p=
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://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/=
resnet-l.html</a> ___________________________________________________ <o:p>=
</o:p></p><p class=3DMsoNormal><span style=3D'font-size:12.0pt;font-family:=
"Times New Roman","serif"'>________________________________________________=
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esnet-l.html</a> ___________________________________________________ <o:p><=
/o:p></p></div></body></html>=
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<p>
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