[27565] in resnet
Re: Mobile Device Oddity
daemon@ATHENA.MIT.EDU (Lightbody, Erik J)
Fri Apr 13 12:27:01 2012
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Date: Fri, 13 Apr 2012 16:23:54 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Lightbody, Erik J" <elightbody@smcvt.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <E82B3D1044840248B34C455CD06518504D7156E51B@MSEXCH-DB.umw.local>
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Deb,
Just a hunch, but does the user have an exchange email account set up on al=
l their devices? If so they will try to auto log in using whatever credenti=
als were last supplied, and if one of them doesn't have the correct passwor=
d it will cause the lockout.
One way that I have users fix these issues is to have them bring all their =
devices on to campus, and log in to each device at that time. Also, I find =
that sometimes on iOS devices you may have to delete the exchange account a=
ll together and remake it (while on campus!). Good luck!
Erik Lightbody
Saint Michael's College
Technology Learning Center
Helpdesk Manager
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Deborah H=
ovey Boutchyard (dhovey)
Sent: Friday, April 13, 2012 12:14 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [**Possible SCAM email - Do not give out your password**] Mobile D=
evice Oddity
Importance: Low
Happy Friday, Everyone!
I'm hoping someone may have experienced a weird issue we're having and can =
point us in the right direction! I have a user with a machine on both camp=
uses, and iPad, and an iPhone. The Help Desk has verified that her profile=
s on her iPad and iPhone are not caching credentials, but when she comes on=
campus, invariably she is being locked out of her AD account and we can't =
figure out why. Our threshold for incorrect log ins is very high at 10, bu=
t she is consistently being locked out.
I'm told the OS is up to date on each device and that they should not be at=
tempting to connect automatically when in range, but even if they did, the =
passwords are correct and should work. Have any of you seen a similar issu=
e? More importantly, any clue what to do about it?
Thanks very much, as always, for your brain power! :)
Deb
UMW
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<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Deb,<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Just a hunch, but does=
the user have an exchange email account set up on all their devices? If so=
they will try to auto log in using whatever credentials were last supplied=
, and if one of them doesn’t have the
correct password it will cause the lockout. <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">One way that I have us=
ers fix these issues is to have them bring all their devices on to campus, =
and log in to each device at that time. Also, I find that sometimes on iOS =
devices you may have to delete the exchange
account all together and remake it (while on campus!). Good luck!<o:p></o:=
p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Erik Lightbody<o:p></o=
:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Saint Michael's Colleg=
e<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Technology Learning Ce=
nter<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Helpdesk Manager<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Deborah Hovey Boutchyard (dhovey)<br>
<b>Sent:</b> Friday, April 13, 2012 12:14 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> [**Possible SCAM email - Do not give out your password**] M=
obile Device Oddity<br>
<b>Importance:</b> Low<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Happy Friday, Everyone!<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">I’m hoping someone may have experienced a weir=
d issue we’re having and can point us in the right direction! I=
have a user with a machine on both campuses, and iPad, and an iPhone. =
; The Help Desk has verified that her profiles on her iPad
and iPhone are not caching credentials, but when she comes on campus, inva=
riably she is being locked out of her AD account and we can’t figure =
out why. Our threshold for incorrect log ins is very high at 10, but =
she is consistently being locked out.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">I’m told the OS is up to date on each device a=
nd that they should not be attempting to connect automatically when in rang=
e, but even if they did, the passwords are correct and should work. H=
ave any of you seen a similar issue? More importantly,
any clue what to do about it?<o:p></o:p></p>
<p class=3D"MsoNormal"><br>
Thanks very much, as always, for your brain power! <span style=3D"fon=
t-family:Wingdings">
J</span><o:p></o:p></p>
<p class=3D"MsoNormal"><br>
Deb<o:p></o:p></p>
<p class=3D"MsoNormal">UMW<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
<o:p></o:p></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
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http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
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<p>
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