[27557] in resnet
liability wavers and ticketing systems?
daemon@ATHENA.MIT.EDU (B Lynn McLemore)
Thu Apr 12 15:04:13 2012
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Date: Thu, 12 Apr 2012 15:01:21 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: B Lynn McLemore <mclemly@earlham.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <d43153f5-bf09-47e5-b1d1-7715059f2be8@esslama.earlham.edu>
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Friends,
I have two questions which the Resnet community might be able to assist me in.
A. Do you have students sign a waiver before a technician or Help Desk staff person works on their personally owned computers. If so, would you be willing to share the document?
B. Do you use an online ticketing and issue tracking system? What are the pro's and con's of using it in your current environment?
Thanks so much for your time!
Babbs
"Babbs" Lynn McLemore
Computer Support Specialist
Earlham College, Information Technology Services
Earlham Class 2007
Help Desk 765.973.2000
t. 765.983.1286
e. mclemly@earlham.edu
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: arial,helvetica,sans-serif; font-size: 12pt; colo=
r: #000000'><font size=3D"3" face=3D"garamond, 'new york', times, serif">Fr=
iends, </font><div style=3D"color: rgb(0, 0, 0); font-size: 12pt; "><f=
ont face=3D"garamond, 'new york', times, serif"><br></font></div><div style=
=3D"color: rgb(0, 0, 0); font-size: 12pt; "><font face=3D"garamond, 'new yo=
rk', times, serif">I have two questions which the Resnet community might be=
able to assist me in.</font></div><div style=3D"color: rgb(0, 0, 0); font-=
size: 12pt; "><font face=3D"garamond, 'new york', times, serif"><br></font>=
</div><div style=3D"color: rgb(0, 0, 0); font-size: 12pt; "><font face=3D"g=
aramond, 'new york', times, serif">A. Do you have students sign a waiver be=
fore a technician or Help Desk staff person works on their personally owned=
computers. If so, would you be willing to share the document?</font></div>=
<div style=3D"color: rgb(0, 0, 0); font-size: 12pt; "><font face=3D"garamon=
d, 'new york', times, serif"><br></font></div><div style=3D"color: rgb(0, 0=
, 0); font-size: 12pt; "><font face=3D"garamond, 'new york', times, serif">=
B. Do you use an online ticketing and issue tracking system? What are the p=
ro's and con's of using it in your current environment? </font></div><=
div><font face=3D"garamond, 'new york', times, serif"><br></font></div><div=
><font face=3D"garamond, 'new york', times, serif"><br></font></div><div><f=
ont face=3D"garamond, 'new york', times, serif">Thanks so much for your tim=
e!</font></div><div><font face=3D"garamond, 'new york', times, serif"><br><=
/font></div><div><font face=3D"garamond, 'new york', times, serif">Babbs</f=
ont></div><div><br><div><font face=3D"arial, helvetica, sans-serif" size=
=3D"3"><span name=3D"x"></span></font><font color=3D"#4d4d4d" style=3D"colo=
r: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt=
; ">"Babbs" Lynn McLemore <br>Computer Support Specialist <br>Earlham Colle=
ge, Information Technology Services <br>Earlham Class 2007 <br>Help Desk 76=
5.973.2000<br></font><div style=3D"color: rgb(0, 0, 0); font-family: arial,=
helvetica, sans-serif; font-size: 12pt; "><font color=3D"#4d4d4d"><br></fo=
nt></div><div style=3D"color: rgb(0, 0, 0); font-family: arial, helvetica, =
sans-serif; font-size: 12pt; "><font color=3D"#4d4d4d">t. 765.983.1286 <br>=
e. mclemly@earlham.edu <br></font></div><font face=3D"arial, helvetica, san=
s-serif"><br></font></div></div></div></body></html>
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