[27237] in resnet
Re: Estimated staffing levels for student support?
daemon@ATHENA.MIT.EDU (Cheryl L Skingley)
Sun Feb 5 19:05:39 2012
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Message-ID: <F6FCB784-1539-4211-B847-469DFB2F29CA@connect.uwaterloo.ca>
Date: Mon, 6 Feb 2012 00:05:12 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Cheryl L Skingley <cskingley@uwaterloo.ca>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9AF279DD359BD14DA5F7B23E04570DE0163181@exch-mbx04.exchange.upenn.edu>
Hi Caroline:
We support 5,000 students and 300 staff. We used to have 20 RCCs who we sent out on room calls, but have changed to a central support operation where we have 10 part time student staff who work at two help desks. One is located in residence and the other in the library. We have four full time staff and me.
When we added wireless, calls became less urgent because they have wired to use if needed.
We require our staff to live in residence, so we still have the ability to send them to a room if we need to.
If you'd like to, feel free to give me a call with any questions you have.
Cheryl Skingley
Manager, Technical Support & Services
Housing and Residences
University of Waterloo
Phone: 519-888-4567 ext 35722
Cell: 519-573-4357
On 2012-02-03, at 3:52 PM, "Caroline Couture" <caroline@pobox.upenn.edu> wrote:
> Hi Folks!
>
> We are thinking of changing our staffing levels to support our students. We have a student population of 5300 with a significant proportion of Macintoshes. We are using XpressConnect and Aruba.
>
> We have students that support students and this is the group we are focusing on right now.
>
> Currently each residence has a student staff that supports the residents in the house. The smallest residence has @130 students with the largest having @850 and the campus is easily walkable.
>
> We are thinking of consolidating staff and not having student staff in each building but how far that consolidation goes we aren't yet sure.
>
> So how do you estimate how much staff you need? What is your formula? Is it hard and fast or does it depend on time of year or some other factor?
>
> Thanks!
> Caroline
>
> "Accountability is something that is left when responsibility has been subtracted." -- Pasi Sahlberg (Director of the Finnish Ministry of Education's Center for International Mobility)
>
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