[27236] in resnet
Re: Estimated staffing levels for student support?
daemon@ATHENA.MIT.EDU (Mike Lazenka)
Sun Feb 5 18:51:29 2012
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Message-ID: <3691C41F-AA86-466F-A2D7-DE79D9FBC983@isc.upenn.edu>
Date: Sun, 5 Feb 2012 23:51:20 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Mike Lazenka <lazenka@isc.upenn.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9AF279DD359BD14DA5F7B23E04570DE0163181@exch-mbx04.exchange.upenn.edu>
Hey Caroline,
Let's grab a coffee over which I can share how we staff our walk in service and schedule around the predictable and unpredictable peaks and valleys of support demand that occur throughout the year.
ML
Mike Lazenka
Technical Director
ISC Client Services Group
lazenka@upenn.edu
Sent from my iPhone
On Feb 3, 2012, at 3:55 PM, "Caroline Couture" <caroline@pobox.upenn.edu> wrote:
> Hi Folks!
>
> We are thinking of changing our staffing levels to support our students. We have a student population of 5300 with a significant proportion of Macintoshes. We are using XpressConnect and Aruba.
>
> We have students that support students and this is the group we are focusing on right now.
>
> Currently each residence has a student staff that supports the residents in the house. The smallest residence has @130 students with the largest having @850 and the campus is easily walkable.
>
> We are thinking of consolidating staff and not having student staff in each building but how far that consolidation goes we aren't yet sure.
>
> So how do you estimate how much staff you need? What is your formula? Is it hard and fast or does it depend on time of year or some other factor?
>
> Thanks!
> Caroline
>
> "Accountability is something that is left when responsibility has been subtracted." -- Pasi Sahlberg (Director of the Finnish Ministry of Education's Center for International Mobility)
>
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