[27235] in resnet
Re: Estimated staffing levels for student support?
daemon@ATHENA.MIT.EDU (Bud Hiller)
Sun Feb 5 16:35:16 2012
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Date: Sun, 5 Feb 2012 16:33:24 -0500
Reply-To: bud.hiller@bucknell.edu
From: Bud Hiller <dhiller@bucknell.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9AF279DD359BD14DA5F7B23E04570DE0163181@exch-mbx04.exchange.upenn.edu>
Hi Caroline,
We moved away from staff in the halls 5 or 6 years ago for our 3200
students. Instead we have a tech desk in the library, staffed by 2-3
students and backed up by 2-3 full time staff (who have other
responsibilities) from about 8am - 11pm during the week and 10-10 on
weekends.
The advantage to a central location is that we're in a place where
students, staff, faculty, retirees, alums, etc., can show up and get
assistance, although we still do deployments to the halls for our IP
TV connections and other networking issues. Since virtually everyone
has a laptop, it's easy to say 'just bring your computer to the desk -
we're open' rather than having students in the halls trying to track
down other students in the halls for help.
I'd be happy to talk with your about how much we budget over the
course of the year for this level of service if you'd like.
Bud Hiller
Bucknell Univ
Lewisburg, PA
On Fri, Feb 3, 2012 at 3:49 PM, Caroline Couture
<caroline@pobox.upenn.edu> wrote:
> Hi Folks!
>
> We are thinking of changing our staffing levels to support our students. We have a student population of 5300 with a significant proportion of Macintoshes. We are using XpressConnect and Aruba.
>
> We have students that support students and this is the group we are focusing on right now.
>
> Currently each residence has a student staff that supports the residents in the house. The smallest residence has @130 students with the largest having @850 and the campus is easily walkable.
>
> We are thinking of consolidating staff and not having student staff in each building but how far that consolidation goes we aren't yet sure.
>
> So how do you estimate how much staff you need? What is your formula? Is it hard and fast or does it depend on time of year or some other factor?
>
> Thanks!
> Caroline
>
> "Accountability is something that is left when responsibility has been subtracted." -- Pasi Sahlberg (Director of the Finnish Ministry of Education's Center for International Mobility)
>
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