[27234] in resnet
Re: Estimated staffing levels for student support?
daemon@ATHENA.MIT.EDU (Doughty, Marc)
Fri Feb 3 17:05:12 2012
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Date: Fri, 3 Feb 2012 17:05:02 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Doughty, Marc" <marc_doughty@brown.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <2FDE6931-69C8-4E31-9B9B-5009006A0904@duke.edu>
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My last employ was a smaller school, but we supported whatever hardware
they brought. 1,000-ish students.
We had two full-time techs, an intern, and a working manager withing the
realm of 'people who fix student computers'. I'd guess that they spent 40%
of their time on student machines.
Based on that and a series of totally wild guesses on data that I never
saw, I would plan on spending an additional $100ish annually per student in
salary costs if you go down this route.
- Marc Doughty
"If you aren't sure who is the give-way vessel, you are the give-way
vessel."
On Fri, Feb 3, 2012 at 4:20 PM, Erin Nettifee <erin.nettifee@duke.edu>wrote:
> Hi Caroline,
>
> Do you have any numbers as to how many times your housing staff support
> people? That would give you an idea of how much traffic might flow into a
> consolidated service point. If you know that your students in X dorms
> helped 300 people a month, for example, than you know that you'll probably
> looking at 300 visits a month to start with at a consolidated service
> point, and you can expect that to grow as people figure out the new
> centralized system. I'd start by trying to get as much data like that (hard
> or anecdotal) as a basis to think about staffing numbers.
>
> Good luck!
> Erin
>
> -----------------------
> Erin Nettifee
> Coordinator of Academic Support / Link Liaison
> Duke University Office of Information Technology
> erin.nettifee@duke.edu
> (919) 668-4829 (desk)
>
>
>
>
> On Feb 3, 2012, at 3:49 PM, Caroline Couture wrote:
>
> > Hi Folks!
> >
> > We are thinking of changing our staffing levels to support our students.
> We have a student population of 5300 with a significant proportion of
> Macintoshes. We are using XpressConnect and Aruba.
> >
> > We have students that support students and this is the group we are
> focusing on right now.
> >
> > Currently each residence has a student staff that supports the residents
> in the house. The smallest residence has @130 students with the largest
> having @850 and the campus is easily walkable.
> >
> > We are thinking of consolidating staff and not having student staff in
> each building but how far that consolidation goes we aren't yet sure.
> >
> > So how do you estimate how much staff you need? What is your formula? Is
> it hard and fast or does it depend on time of year or some other factor?
> >
> > Thanks!
> > Caroline
> >
> > "Accountability is something that is left when responsibility has been
> subtracted." -- Pasi Sahlberg (Director of the Finnish Ministry of
> Education's Center for International Mobility)
> >
> > ___________________________________________________
> > You are subscribed to the ResNet-L mailing list.
> >
> > To subscribe, unsubscribe or search the archives,
> > go to http://LISTSERV.ND.EDU/archives/resnet-l.html
> > ___________________________________________________
>
> ___________________________________________________
> You are subscribed to the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives,
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My last employ was a smaller school, but we supported whatever hardware the=
y brought. 1,000-ish students.<br><br>We had two full-time techs, an intern=
, and a working manager withing the realm of 'people who fix student co=
mputers'. I'd guess that they spent 40% of their time on student ma=
chines.<br>
<br>Based on that and a series of totally wild guesses on data that I never=
saw, I would plan on spending an additional $100ish annually per student i=
n salary costs if you go down this route.<br clear=3D"all"><br>- Marc Dough=
ty<br>
"If you aren't sure who is the give-way vessel, you are the give-w=
ay vessel."<br>
<br><br><div class=3D"gmail_quote">On Fri, Feb 3, 2012 at 4:20 PM, Erin Net=
tifee <span dir=3D"ltr"><<a href=3D"mailto:erin.nettifee@duke.edu">erin.=
nettifee@duke.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote=
" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hi Caroline,<br>
<br>
Do you have any numbers as to how many times your housing staff support peo=
ple? That would give you an idea of how much traffic might flow into a cons=
olidated service point. If you know that your students in X dorms helped 30=
0 people a month, =A0for example, than you know that you'll probably lo=
oking at 300 visits a month to start with at a consolidated service point, =
and you can expect that to grow as people figure out the new centralized sy=
stem. I'd start by trying to get as much data like that (hard or anecdo=
tal) as a basis to think about staffing numbers.<br>
<br>
Good luck!<br>
Erin<br>
<br>
-----------------------<br>
<span class=3D"HOEnZb"><font color=3D"#888888">Erin Nettifee<br>
Coordinator of Academic Support / Link Liaison<br>
Duke University Office of Information Technology<br>
<a href=3D"mailto:erin.nettifee@duke.edu">erin.nettifee@duke.edu</a><br>
<a href=3D"tel:%28919%29%20668-4829" value=3D"+19196684829">(919) 668-4829<=
/a>=A0(desk)<br>
</font></span><div class=3D"HOEnZb"><div class=3D"h5"><br>
<br>
<br>
<br>
On Feb 3, 2012, at 3:49 PM, Caroline Couture wrote:<br>
<br>
> Hi Folks!<br>
><br>
> We are thinking of changing our staffing levels to support our student=
s. We have a student population of 5300 with a significant proportion of Ma=
cintoshes. We are using XpressConnect and Aruba.<br>
><br>
> We have students that support students and this is the group we are fo=
cusing on right now.<br>
><br>
> Currently each residence has a student staff that supports the residen=
ts in the house. The smallest residence has @130 students with the largest =
having @850 and the campus is easily walkable.<br>
><br>
> We are thinking of consolidating staff and not having student staff in=
each building but how far that consolidation goes we aren't yet sure.<=
br>
><br>
> So how do you estimate how much staff you need? What is your formula? =
Is it hard and fast or does it depend on time of year or some other factor?=
<br>
><br>
> Thanks!<br>
> Caroline<br>
><br>
> "Accountability is something that is left when responsibility has=
been subtracted." -- =A0Pasi Sahlberg (Director of the Finnish Minist=
ry of Education's Center for International Mobility)<br>
><br>
> ___________________________________________________<br>
> You are subscribed to the ResNet-L mailing list.<br>
><br>
> To subscribe, unsubscribe or search the archives,<br>
> go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" target=
=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
> ___________________________________________________<br>
<br>
___________________________________________________<br>
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<br>
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blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a><br>
___________________________________________________<br>
</div></div></blockquote></div><br>
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<p>
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