[27233] in resnet
Re: Estimated staffing levels for student support?
daemon@ATHENA.MIT.EDU (Erin Nettifee)
Fri Feb 3 16:20:57 2012
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Date: Fri, 3 Feb 2012 21:20:44 +0000
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From: Erin Nettifee <erin.nettifee@duke.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9AF279DD359BD14DA5F7B23E04570DE0163181@exch-mbx04.exchange.upenn.edu>
Hi Caroline,
Do you have any numbers as to how many times your housing staff support people? That would give you an idea of how much traffic might flow into a consolidated service point. If you know that your students in X dorms helped 300 people a month, for example, than you know that you'll probably looking at 300 visits a month to start with at a consolidated service point, and you can expect that to grow as people figure out the new centralized system. I'd start by trying to get as much data like that (hard or anecdotal) as a basis to think about staffing numbers.
Good luck!
Erin
-----------------------
Erin Nettifee
Coordinator of Academic Support / Link Liaison
Duke University Office of Information Technology
erin.nettifee@duke.edu
(919) 668-4829 (desk)
On Feb 3, 2012, at 3:49 PM, Caroline Couture wrote:
> Hi Folks!
>
> We are thinking of changing our staffing levels to support our students. We have a student population of 5300 with a significant proportion of Macintoshes. We are using XpressConnect and Aruba.
>
> We have students that support students and this is the group we are focusing on right now.
>
> Currently each residence has a student staff that supports the residents in the house. The smallest residence has @130 students with the largest having @850 and the campus is easily walkable.
>
> We are thinking of consolidating staff and not having student staff in each building but how far that consolidation goes we aren't yet sure.
>
> So how do you estimate how much staff you need? What is your formula? Is it hard and fast or does it depend on time of year or some other factor?
>
> Thanks!
> Caroline
>
> "Accountability is something that is left when responsibility has been subtracted." -- Pasi Sahlberg (Director of the Finnish Ministry of Education's Center for International Mobility)
>
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