[27232] in resnet
Re: Estimated staffing levels for student support?
daemon@ATHENA.MIT.EDU (Carla Rounds)
Fri Feb 3 16:08:03 2012
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Message-ID: <4F2C4C9E.2030306@ucsc.edu>
Date: Fri, 3 Feb 2012 13:07:42 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Carla Rounds <cjrounds@ucsc.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <9AF279DD359BD14DA5F7B23E04570DE0163181@exch-mbx04.exchange.upenn.edu>
Hi Caroline,
We (UC Santa Cruz) have around the same number as you ... we have,
roughly, 6000 students that live in the residence halls. We do not have
our student employees, at the resident halls, nor do we do room visits
... well ... let me take that back .... on very very rare occasions I
may send a staff member to a room. We have two locations on campus for
the residents to come to us for computer repairs. We also have a help
line that they can call in on and we can assist them over the phone.
The help line is in our main office.
Our hours of operation at 10am to 5pm, Monday - Friday, for both phones
and walk-ins. I have 14 student employee's working for me. In the
fall the staffing numbers have been larger to handle move-in. After
move-in I let a good percentage of them go. They know when they are
hired that the job is temporary, with a chance of extension.
I can share my budget sheet with you if you are interested.
Carla
On 2/3/2012 12:49 PM, Caroline Couture wrote:
> Hi Folks!
>
> We are thinking of changing our staffing levels to support our students. We have a student population of 5300 with a significant proportion of Macintoshes. We are using XpressConnect and Aruba.
>
> We have students that support students and this is the group we are focusing on right now.
>
> Currently each residence has a student staff that supports the residents in the house. The smallest residence has @130 students with the largest having @850 and the campus is easily walkable.
>
> We are thinking of consolidating staff and not having student staff in each building but how far that consolidation goes we aren't yet sure.
>
> So how do you estimate how much staff you need? What is your formula? Is it hard and fast or does it depend on time of year or some other factor?
>
> Thanks!
> Caroline
>
> "Accountability is something that is left when responsibility has been subtracted." -- Pasi Sahlberg (Director of the Finnish Ministry of Education's Center for International Mobility)
>
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--
Carla Rounds
University of California, Santa Cruz
Santa Cruz, California 95064
cjrounds@ucsc.edu
(831) 459-5757
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