[27098] in resnet
Re: Service Level Agreements
daemon@ATHENA.MIT.EDU (McCain, Carmel)
Wed Dec 7 15:19:14 2011
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Date: Wed, 7 Dec 2011 13:51:30 -0600
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From: "McCain, Carmel" <carmel.mccain@MARYVILLE.EDU>
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Hi Richard,
=20
I did put a SLA together one earlier this year for Maryville University
between Help Desk and Faculty/Staff. Let me know if you're still in
search.
=20
Carmel McCain
Manager of User Services
Maryville University
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of
Richard Davis
Sent: Friday, December 02, 2011 11:49 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Service Level Agreements
=20
We are looking at implementing a service level agreement between our
helpdesk and the staff/faculty and possibly students on our campus as
related to computer support expectations. Does anyone out there have
such a thing?
=20
Richard Davis
Lead Customer Support Technician
Information & Technology Services
California Baptist University
=20
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of
Shannon Peevey
Sent: Tuesday, March 22, 2011 6:23 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Service Level Agreements
=20
Hi Claudia,
=20
What type of SLA, and for what services?
=20
thanks,
speeves
On Mon, Mar 21, 2011 at 12:30 PM, Claudia Servadio-Coyne
<ccoyne@colgate.edu> wrote:
Can anyone share with me the service level agreements they might have in
their ITS organization.
--=20
Claudia Servadio-Coyne
Student Technology Manager ITS=20
Colgate University
phone: (315) 520-8007 <tel:%28315%29%20520-8007>=20
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--=20
Shannon Eric Peevey
Systems Programmer
Information and Instructional Technologies
St. Olaf College
1510 St. Olaf Avenue
Northfield, MN 55057-1097 USA
+1 507 786-3731, +1 507 786-3096 (fax)
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___________________________________________________=20
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vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi =
Richard,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> =
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>I did put =
a SLA together one earlier this year for Maryville University between =
Help Desk and Faculty/Staff. Let me know if you’re still in =
search.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> =
</o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>Carmel =
McCain<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>Manager of =
User Services<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>Maryville =
University<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> =
</o:p></span></p><div><div style=3D'border:none;border-top:solid #B5C4DF =
1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of =
</b>Richard Davis<br><b>Sent:</b> Friday, December 02, 2011 11:49 =
AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: Service =
Level Agreements<o:p></o:p></span></p></div></div><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'>We are =
looking at implementing a service level agreement between our helpdesk =
and the staff/faculty and possibly students on our campus as related to =
computer support expectations. Does anyone out there have such a =
thing?<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> =
</o:p></span></p><p class=3DMsoPlainText>Richard Davis<o:p></o:p></p><p =
class=3DMsoPlainText>Lead Customer Support Technician<o:p></o:p></p><p =
class=3DMsoPlainText>Information & Technology =
Services<o:p></o:p></p><p class=3DMsoPlainText>California Baptist =
University<o:p></o:p></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497=
D'><o:p> </o:p></span></p><p class=3DMsoNormal><b><span =
style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span>=
</b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> =
Resnet Forum <a =
href=3D"mailto:[mailto:RESNET-L@LISTSERV.ND.EDU]">[mailto:RESNET-L@LISTSE=
RV.ND.EDU]</a> <b>On Behalf Of </b>Shannon Peevey<br><b>Sent:</b> =
Tuesday, March 22, 2011 6:23 AM<br><b>To:</b> <a =
href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br>=
<b>Subject:</b> Re: Service Level Agreements<o:p></o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Hi =
Claudia,<o:p></o:p></p><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>What type of SLA, and for what =
services?<o:p></o:p></p></div><div><p =
class=3DMsoNormal><o:p> </o:p></p></div><div><p =
class=3DMsoNormal>thanks,<o:p></o:p></p></div><div><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'>speeves<o:p></o:p></p><div><p =
class=3DMsoNormal>On Mon, Mar 21, 2011 at 12:30 PM, Claudia =
Servadio-Coyne <<a =
href=3D"mailto:ccoyne@colgate.edu">ccoyne@colgate.edu</a>> =
wrote:<o:p></o:p></p><p class=3DMsoNormal>Can anyone share with me the =
service level agreements they might have in their ITS organization.<br =
clear=3Dall><br>-- <br>Claudia Servadio-Coyne<br>Student Technology =
Manager ITS <br>Colgate University<br>phone: <a =
href=3D"tel:%28315%29%20520-8007" target=3D"_blank">(315) =
520-8007</a><br><br><br>_________________________________________________=
__ You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
subscribe, unsubscribe or search the archives, go to <a =
href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html" =
target=3D"_blank">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> =
___________________________________________________ =
<o:p></o:p></p></div><p class=3DMsoNormal><br><br clear=3Dall><br>-- =
<br>Shannon Eric Peevey<br>Systems Programmer<br>Information and =
Instructional Technologies<br>St. Olaf College<br>1510 St. Olaf =
Avenue<br>Northfield, MN 55057-1097 USA<br>+1 507 786-3731, =
+1 507 786-3096 (fax)<o:p></o:p></p></div><p =
class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
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href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND=
.EDU/archives/resnet-l.html</a> =
___________________________________________________ <o:p></o:p></p><p =
class=3DMsoNormal>___________________________________________________ =
You are subscribed to the ResNet-L mailing list. <o:p></o:p></p><p>To =
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