[27096] in resnet
Re: Spiceworks?
daemon@ATHENA.MIT.EDU (Merlino, Thomas)
Wed Dec 7 14:25:40 2011
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Message-ID: <3E94D84A5D5C9B428E4FB522831B0B201F1F320935@EXCHMAIL-VS.mercyhurst.local>
Date: Wed, 7 Dec 2011 14:25:19 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Merlino, Thomas" <tmerlino@mercyhurst.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <EC241569495CF547A4FC05C882C38F2198CB5D2EE7@ALPHA.ad.stetson.edu>
--_000_3E94D84A5D5C9B428E4FB522831B0B201F1F320935EXCHMAILVSmer_
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We use Spiceworks here to monitor our server subnet. It's not the best pro=
duct out there, but it is free. I think considering this, it does a decent=
job. Getting e-mail alerts for low drive space is a plus. Right now I'm =
not sure how to include another person to get the low drive space alerts. =
Both myself and the other person are checked to receive the alerts, but rig=
ht now they are just delivering to me.
I have yet to dive into what else this can do for us. Right now, we're jus=
t using it as a simple "network health" tool. I just upgraded to the most =
recent version earlier this week.
I am curious to hear what others say about this as well..
Thomas Merlino, Jr. | Mercyhurst College | Technical Administrator for Info=
rmation Technology
* 814.824.3240 | 6 814.824.3009 | * tmerlino@mercyhurst.edu
Schedule - Week Beginning Monday, December 5th:
Mo: 7 AM - 3 PM | Tu: 7 AM - 3 PM | We: 7 AM - 3 PM | Th: 6 AM - 2 PM |=
Fr: 7 AM - 3 PM
This electronic message and its attachments from Mercyhurst College may inc=
lude information that is confidential and may be protected under federal la=
w and/or state law. This information is intended for the addressee only. =
If you are not the intended recipient, you are hereby notified that any dis=
closure, copying, distribution or action taken in reliance on the contents =
of this information is strictly prohibited. If you have received this e-ma=
il in error, please notify the sender immediately by replying to the messag=
e and deleting this material from any computer.
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Don Burrh=
us
Sent: Wednesday, December 07, 2011 2:14 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Spiceworks?
And to echo Jim's question...
Are there any users of Spiceworks out there? (and what do you love/hate =
about it?)
In the interest of driving responses to Jim's query or mine, brief response=
s are far better than none, so tell us what you think!
-Don Burrhus
-Stetson University
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Rizzo, Ji=
m
Sent: Sunday, December 04, 2011 9:59 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Zendesk
Anyone using Zendesk for the Helpdesk ticketing software? I just came acros=
s it tonight (yes, on a Sunday) through a Facebook ad (that's why I came ac=
ross it on a Sunday night). At brief glance, it looks pretty good. I'm curi=
ous to hear what others who might be using it think and can tell me about w=
hat makes it good and, especially, what makes it bad.
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
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nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We use Sp=
iceworks here to monitor our server subnet. It’s not the best p=
roduct out there, but it is free. I think considering this, it does a=
decent job. Getting e-mail alerts for low drive space is a plus.&nbs=
p; Right now I’m not sure how to include another person to get the lo=
w drive space alerts. Both myself and the other person are checked to=
receive the alerts, but right now they are just delivering to me.<o:p></o:=
p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-fami=
ly:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p cla=
ss=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-=
serif";color:#1F497D'>I have yet to dive into what else this can do for us.=
Right now, we’re just using it as a simple “network heal=
th” tool. I just upgraded to the most recent version earlier th=
is week.<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size=
:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p>=
</span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family=
:"Calibri","sans-serif";color:#1F497D'>I am curious to hear what others say=
about this as well..<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p=
> </o:p></span></p><div><p class=3DMsoNormal><span style=3D'font-size:=
9.0pt;font-family:"Century Gothic","sans-serif";color:#1F316B'>Thomas Merli=
no, Jr. | </span><span style=3D'font-size:9.0pt;font-family:"Century Gothic=
","sans-serif";color:#127814'>Mercyhurst College</span><span style=3D'font-=
size:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F316B'> | Tech=
nical Administrator for Information Technology</span><span style=3D'font-si=
ze:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F316B'><o:p></o:=
p></span></p><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-fami=
ly:Wingdings;color:gray'>(</span><span style=3D'font-size:9.0pt;font-family=
:"Century Gothic","sans-serif";color:#1F316B'> </span><span style=3D'font-s=
ize:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F316B'>814.824.=
3240 | </span><b><span style=3D'font-size:10.0pt;font-family:"Wingdings 2";=
color:gray'>6</span></b><span style=3D'font-size:9.0pt;font-family:"Century=
Gothic","sans-serif";color:#1F316B'> 814.824.3009 | </span><span style=3D'=
font-size:10.0pt;font-family:Wingdings;color:#595959'>*</span><span style=
=3D'font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#1F316B=
'> tmerlino@mercyhurst.edu</span><span style=3D'font-size:9.0pt;font-family=
:"Century Gothic","sans-serif";color:#1F316B'><o:p></o:p></span></p><p clas=
s=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-s=
erif";color:#1F497D'> <o:p></o:p></span></p><p class=3DMsoNormal><span=
style=3D'font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:b=
lack'>Schedule - Week Beginning Monday, December 5th:<o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;font-family:"Centu=
ry Gothic","sans-serif";color:black'>Mo: </span><span style=3D'font-si=
ze:8.0pt;font-family:"Century Gothic","sans-serif";color:black'>7 AM - =
;3 PM </span><span style=3D'font-size:8.0pt;font-family:"Century Goth=
ic","sans-serif";color:black'>| Tu: </span><span style=3D'font-size:8.0pt;f=
ont-family:"Century Gothic","sans-serif";color:black'>7 AM - 3 PM =
; </span><span style=3D'font-size:8.0pt;font-family:"Century Gothic","sans-=
serif";color:black'>| We: </span><span style=3D'font-size:8.0pt;font-f=
amily:"Century Gothic","sans-serif";color:black'>7 AM - 3 PM </s=
pan><span style=3D'font-size:8.0pt;font-family:"Century Gothic","sans-serif=
";color:black'>| Th: </span><span style=3D'font-size:8.0pt;font-family:"Cen=
tury Gothic","sans-serif";color:black'>6 AM - 2 PM </span><span =
style=3D'font-size:8.0pt;font-family:"Century Gothic","sans-serif";color:bl=
ack'>| Fr: </span><span style=3D'font-size:8.0pt;font-family:"Century Gothi=
c","sans-serif";color:black'>7 AM - 3 PM </span><span style=3D'fo=
nt-size:8.0pt;font-family:"Century Gothic","sans-serif";color:black'><o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-f=
amily:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><i><span style=3D'font-size:8.0pt;font-family:"Calibri","=
sans-serif";color:#7F7F7F'>This electronic message and its attachments from=
Mercyhurst College may include information that is confidential and may be=
protected under federal law and/or state law. This information is in=
tended for the addressee only. If you are not the intended recipient,=
you are hereby notified that any disclosure, copying, distribution or acti=
on taken in reliance on the contents of this information is strictly prohib=
ited. If you have received this e-mail in error, please notify the se=
nder immediately by replying to the message and deleting this material from=
any computer.<o:p></o:p></span></i></p></div><p class=3DMsoNormal><span st=
yle=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><=
o:p> </o:p></span></p><div><div style=3D'border:none;border-top:solid =
#B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span styl=
e=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><s=
pan style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Fo=
rum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of </b>Don Burrhus<br><b=
>Sent:</b> Wednesday, December 07, 2011 2:14 PM<br><b>To:</b> RESNET-L@LIST=
SERV.ND.EDU<br><b>Subject:</b> Spiceworks?<o:p></o:p></span></p></div></div=
><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>And =
to echo Jim’s question…<o:p></o:p></span></p><p class=3DMsoNorm=
al><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color=
:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Are there=
any users of Spiceworks out there? (and what do you love=
/hate about it?)<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p>&nbs=
p;</o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;fon=
t-family:"Calibri","sans-serif";color:#1F497D'>In the interest of driving r=
esponses to Jim’s query or mine, brief responses are far better than =
none, so tell us what you think!<o:p></o:p></span></p><p class=3DMsoNormal>=
<span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1=
F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font=
-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>-Don Burrhus=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;=
font-family:"Calibri","sans-serif";color:#1F497D'>-Stetson University<o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-f=
amily:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sa=
ns-serif";color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><=
span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F=
497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-=
size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-fa=
mily:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div=
><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in=
0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-fami=
ly:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;f=
ont-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.N=
D.EDU] <b>On Behalf Of </b>Rizzo, Jim<br><b>Sent:</b> Sunday, December 04, =
2011 9:59 PM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Zend=
esk<o:p></o:p></span></p></div></div><p class=3DMsoNormal><o:p> </o:p>=
</p><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"=
Tahoma","sans-serif";color:black'>Anyone using Zendesk for the Helpdesk tic=
keting software? I just came across it tonight (yes, on a Sunday) through a=
Facebook ad (that's why I came across it on a Sunday night). At brief glan=
ce, it looks pretty good. I'm curious to hear what others who might be usin=
g it think and can tell me about what makes it good and, especially, what m=
akes it bad. <o:p></o:p></span></p><div><p class=3DMsoNormal><span style=3D=
'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><o:p> =
;</o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:=
10.0pt;font-family:"Tahoma","sans-serif";color:black'>Thanks,<o:p></o:p></s=
pan></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;fon=
t-family:"Tahoma","sans-serif";color:black'>Jim<o:p></o:p></span></p><div><=
p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","s=
ans-serif";color:black'><o:p> </o:p></span></p><div><div><p class=3DMs=
oNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";c=
olor:black'>--<br>Jim Rizzo<br>Helpdesk Manager<br>Providence College Infor=
mation Technology<br>401-865-1277<br>AIM: JRizzoPC<br><a href=3D"http://itw=
eb.providence.edu/helpdesk">http://itweb.providence.edu/helpdesk</a><br><a =
href=3D"http://selfhelp.providence.edu">http://selfhelp.providence.edu</a><=
br><br>Find us on Facebook!<br><a href=3D"http://www.facebook.com/ProvCollH=
elpDesk">http://www.facebook.com/ProvCollHelpDesk</a><o:p></o:p></span></p>=
</div></div></div></div></div><p class=3DMsoNormal>________________________=
___________________________ You are subscribed to the ResNet-L mailing list=
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ND.EDU/archives/resnet-l.html</a> _________________________________________=
__________ <o:p></o:p></p><p class=3DMsoNormal>____________________________=
_______________________ You are subscribed to the ResNet-L mailing list. <o=
:p></o:p></p><p>To subscribe, unsubscribe or search the archives, go to <a =
href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.E=
DU/archives/resnet-l.html</a> _____________________________________________=
______ <o:p></o:p></p></div></body></html>=
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