[27021] in resnet
Re: helpdesk call center solutions database
daemon@ATHENA.MIT.EDU (Eric Lemmons)
Thu Nov 10 13:10:03 2011
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Message-ID: <CAO+d2E02SwzfGVraJfC7WJGgakckPton1mFBX6N-hxAz2SMRwQ@mail.gmail.com>
Date: Thu, 10 Nov 2011 11:57:42 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Eric Lemmons <eric.lemmons@acu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <523EF5A91051FE469D813F5D5A4CEB4D0FC37ABF@SN2PRD0402MB113.namprd04.prod.outlook.com>
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We also use Confluence and find it quite easy. We previously used a
standard MediaWiki setup, but searching was a nightmare. With Confluence
it's easy to keep up to date, maintain accountability for changes made, and
it's quite intuitive.
On Thu, Nov 10, 2011 at 11:07 AM, Lyons, Andrew H <alyons@albany.edu> wrote:
> We use entries in our existing wiki service (Confluence) (some public,
> some restricted) for instructions and troubleshooting information. It is
> flexible, easy to manage access, and available anywhere.****
>
> ** **
>
> Andrew Lyons, IT Support Specialist****
>
> ITS Client Support Services****
>
> University at Albany****
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Richard
> Davis
> *Sent:* Thursday, November 10, 2011 10:51 AM
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* helpdesk call center solutions database****
>
> ** **
>
> I am wondering if anyone out there has a helpdesk call center solutions
> database. We are trying to ramp up our student workers training and
> effectiveness, and one of the things we want to have available is a
> solutions database so our student workers have some where to go for answers
> to technical problems/questions. Any help would be greatly appreciated.***
> *
>
> ** **
>
> Richard Davis****
>
> Lead Customer Support Technician****
>
> Information & Technology Services****
>
> California Baptist University****
>
> ** **
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html___________________________________________________
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> to the ResNet-L mailing list.
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> To subscribe, unsubscribe or search the archives, go to
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We also use Confluence and find it quite easy. We previously used a standar=
d MediaWiki setup, but searching was a nightmare. With Confluence it's =
easy to keep up to date, maintain accountability for changes made, and it&#=
39;s quite intuitive.<br>
<br><div class=3D"gmail_quote">On Thu, Nov 10, 2011 at 11:07 AM, Lyons, And=
rew H <span dir=3D"ltr"><<a href=3D"mailto:alyons@albany.edu">alyons@alb=
any.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote" style=3D=
"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">We use entries in our existing=
wiki service (Confluence) (some public, some restricted) for instructions =
and troubleshooting information. It is flexible, easy to
manage access, and available anywhere.<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><u></u>=A0<u></u></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">Andrew Lyons, IT Support Speci=
alist<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">ITS Client Support Services<u>=
</u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">University at Albany<u></u><u>=
</u></span></p>
</div><div class=3D"im">
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><u></u>=A0<u></u></span></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt">From:</span></b>=
<span style=3D"font-size:10.0pt"> Resnet Forum [mailto:<a href=3D"mailto:RE=
SNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a>]
<b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Thursday, November 10, 2011 10:51 AM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RE=
SNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> helpdesk call center solutions database<u></u><u></u></span=
></p>
</div>
</div>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
</div><p class=3D"MsoNormal">I am wondering if anyone out there has a helpd=
esk call center solutions database. We are trying to ramp up our student wo=
rkers training and effectiveness, and one of the things we want to have ava=
ilable is a solutions database so our student
workers have some where to go for answers to technical problems/questions.=
Any help would be greatly appreciated.<u></u><u></u></p><div><div></div><d=
iv class=3D"h5">
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p>Richard Davis<u></u><u></u></p>
<p>Lead Customer Support Technician<u></u><u></u></p>
<p>Information & Technology Services<u></u><u></u></p>
<p>California Baptist University<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
<u></u><u></u></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html" target=3D"_blank">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<u></u><u></u></p>
</div></div></div>
</div><div><div></div><div class=3D"h5">
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</p></div></div></blockquote></div><br>
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