[27020] in resnet
Re: helpdesk call center solutions database
daemon@ATHENA.MIT.EDU (Lyons, Andrew H)
Thu Nov 10 12:43:19 2011
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Date: Thu, 10 Nov 2011 17:07:30 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Lyons, Andrew H" <alyons@ALBANY.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <72CC62976509634280B321EFDB725F92888143C3@Mail2.CalBaptist.local>
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We use entries in our existing wiki service (Confluence) (some public, some=
restricted) for instructions and troubleshooting information. It is flexib=
le, easy to manage access, and available anywhere.
Andrew Lyons, IT Support Specialist
ITS Client Support Services
University at Albany
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Richard D=
avis
Sent: Thursday, November 10, 2011 10:51 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: helpdesk call center solutions database
I am wondering if anyone out there has a helpdesk call center solutions dat=
abase. We are trying to ramp up our student workers training and effectiven=
ess, and one of the things we want to have available is a solutions databas=
e so our student workers have some where to go for answers to technical pro=
blems/questions. Any help would be greatly appreciated.
Richard Davis
Lead Customer Support Technician
Information & Technology Services
California Baptist University
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
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<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">We use entries in our existing=
wiki service (Confluence) (some public, some restricted) for instructions =
and troubleshooting information. It is flexible, easy to
manage access, and available anywhere.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">Andrew Lyons, IT Support Speci=
alist<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">ITS Client Support Services<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">University at Albany<o:p></o:p=
></span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
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<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Thursday, November 10, 2011 10:51 AM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> helpdesk call center solutions database<o:p></o:p></span></=
p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">I am wondering if anyone out there has a helpdesk ca=
ll center solutions database. We are trying to ramp up our student workers =
training and effectiveness, and one of the things we want to have available=
is a solutions database so our student
workers have some where to go for answers to technical problems/questions.=
Any help would be greatly appreciated.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoPlainText">Richard Davis<o:p></o:p></p>
<p class=3D"MsoPlainText">Lead Customer Support Technician<o:p></o:p></p>
<p class=3D"MsoPlainText">Information & Technology Services<o:p></o:p><=
/p>
<p class=3D"MsoPlainText">California Baptist University<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
<o:p></o:p></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
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<o:p></o:p></p>
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<p>
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