[26742] in resnet
Re: Number of machines in use in a lab
daemon@ATHENA.MIT.EDU (Eric McCartney)
Sat Sep 10 15:30:14 2011
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Date: Sat, 10 Sep 2011 15:28:24 -0400
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From: Eric McCartney <mccartney@ND.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <LISTSERV%201109101342082855.E4A3@LISTSERV.ND.EDU>
I also experienced this problem with LabStats 5. At first, they told me there was a problem with one of their processes. They had me reinstall with the latest build on their Web site. After working with them to correct the installation/update from version 5 to a new build of 5, I went a few days without problems. But, then the problem came back. I called again. They sent me a "Client Bundle" that is version 5.0.1809.0. I used the server to update the clients. It has now been 2 weeks and so far so good.
They also mentioned they are working on changing their program interface. Personally, I find version 5 harder to use.
I hope this helps.
Eric McCartney
Student Computing Manager
Notre Dame Law School
3305 Biolchini Hall of Law
(574) 631-9793
mccartney@nd.edu
-----Original Message-----
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of LD Garner
Sent: Saturday, September 10, 2011 1:42 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Number of machines in use in a lab
I have a mild word of warning about Labstats. Kenyon has been using Labstats for a few years now (3, I think). Version 4 was simple and did everything we needed. In the 2+ years we used it, we upgraded the client a couple of times. It did have some problems, but mostly it was stable.
Since we had a really good experience with 4, we decided to move to version
5 when it came out. We either should have waited or we did something incorrect or something...
Over the summer we moved to a new server so we could start using Version 5.
We installed on all the public machines and waited for school to start.
And my problems started. We have had 4 different clients, I can't seem to get the mac client to work and what is worse, the Labstats client has been implicated in a problem that has haunted me: Machines that set powered on but not logged in for several days (such as over a weekend) will NOT map net drivers nor will Internet work UNLESS the computer is restarted. Of course, users find this AFTER they have written their paper! We are 99% sure Labstats client is the culprit, since the problem did not occur on a machine for 10 days then I installed Labstats. After 5 days, the machine had the exact symptoms. Stopping Labstats client, log out, log back on and network drives suddenly were present. We are currently in the process of disabling the client on our 300+ Windows 7 and Windows XP clients.
I haven't given up on Labstats. I really like the company and I really like things we could do with Labstats 4. I will be contacting the company on Monday to see if we can come up with a plan of attack to make Labstats 5 work at Kenyon.
LD Garner
Kenyon College
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