[26639] in resnet
Re: ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Bob Moffitt)
Tue Jul 19 10:09:08 2011
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Date: Tue, 19 Jul 2011 10:00:51 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Bob Moffitt <rmoffitt@brooksschool.org>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <2246D486-1DF8-447F-8B6C-3944D6DB6037@connect.uwaterloo.ca>
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Cheryl,
We have been using the Webhelpdesk software for a couple of years now. We l=
ove it and you can't beat the yearly maintenance costs. They do a great job=
of updating their software on a daily basis and listening to their custome=
r feature requests. The Web interface is very user friendly and the softwar=
e integrates nicely with active directory. I have not had one complaint. It=
is the best helpdesk software that I've worked with. Feel free to email me=
directly or contact me if you have any questions.
Bob
*******************************
Bob Moffitt
Network Administrator
Information Technology Dept
Brooks School
1160 Great Pond Road
North Andover, MA. 01845
(E) rmoffitt@brooksschool.org<mailto:rmoffitt@brooksschool.org>
(P) (978)725-6247
(F) (978)725-6215
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cheryl L =
Skingley
Sent: Tuesday, July 19, 2011 7:37 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: ReadyDesk ticket tracking software
Anyone using Web Help Desk? We've replaced Track-It with this product and =
are just about to go live with it. We really like it and would appreciate a=
ny advice or feedback from anyone using this package...
Cheryl Skingley
Manager, Technical Support & Services
Housing and Residences
University of Waterloo
Phone: 519-888-4567 ext 35722
Cell: 519-573-4357
On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU<mailto:JRIZ=
ZO@PROVIDENCE.EDU>> wrote:
Gonna give this a shameless bump. I'm also researching ticket tracking soft=
ware and looking at ReadyDesk and curious what other schools think about it=
.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U>] on behalf of Davis, Terry [trdavis@TAYLOR.EDU<mailto:trdavis@TAYLOR.EDU=
>]
Sent: Thursday, July 14, 2011 3:00 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] ReadyDesk ticket tracking software
As many of you have done, are doing or will inevitably do at some point, we=
are researching ticket tracking replacement software. We would like to te=
st the ReadyDesk package, but five emails to them this week have gone unans=
wered. Are there any other institutions using this software? If so, what =
are your thoughts and do you have a more dependable/direct route for contac=
ting them?
Terry Davis
Client Services Manager
trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt. ____________=
_______________________________________ You are subscribed to the ResNet-L =
mailing list.
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___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
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link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>=
<span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:bl=
ack'>Cheryl,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-=
size:11.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:=
p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-fami=
ly:"Calibri","sans-serif";color:black'>We have been using the Webhelpdesk s=
oftware for a couple of years now. We love it and you can’t beat the =
yearly maintenance costs. They do a great job of updating their software on=
a daily basis and listening to their customer feature requests. The Web in=
terface is very user friendly and the software integrates nicely with activ=
e directory. I have not had one complaint. It is the best helpdesk software=
that I’ve worked with. Feel free to email me directly or contac=
t me if you have any questions.<o:p></o:p></span></p><p class=3DMsoNormal><=
span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:bla=
ck'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=3D'font-si=
ze:11.0pt;font-family:"Calibri","sans-serif";color:black'>Bob<o:p></o:p></s=
pan></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"C=
alibri","sans-serif";color:black'><o:p> </o:p></span></p><div><p class=
=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'>******************=
*************<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font=
-size:8.0pt;color:black'>Bob Moffitt<o:p></o:p></span></p><p class=3DMsoNor=
mal><span style=3D'font-size:8.0pt;color:black'>Network Administrator<o:p><=
/o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;color:b=
lack'>Information Technology Dept<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'font-size:8.0pt;color:black'>Brooks School<o:p></o:p></span=
></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'>1160 =
Great Pond Road<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'fo=
nt-size:8.0pt;color:black'>North Andover, MA. 01845<o:p></o:p></span></p><p=
class=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'>(E) </=
span><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";col=
or:black'><a href=3D"mailto:rmoffitt@brooksschool.org"><span style=3D'font-=
size:8.0pt;font-family:"Times New Roman","serif"'>rmoffitt@brooksschool.org=
</span></a></span><span style=3D'font-size:8.0pt;color:black'><o:p></o:p></=
span></p><p class=3DMsoNormal><span style=3D'font-size:8.0pt;color:black'>(=
P) (978)725-6247<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'f=
ont-size:8.0pt;color:black'>(F) (978)725-6215<o:p></o:p></span></p></div><p=
class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","s=
ans-serif";color:black'><o:p> </o:p></span></p><div><div style=3D'bord=
er:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=
=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-=
serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma=
","sans-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behal=
f Of </b>Cheryl L Skingley<br><b>Sent:</b> Tuesday, July 19, 2011 7:37 AM<b=
r><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Re: ReadyDesk tick=
et tracking software<o:p></o:p></span></p></div></div><p class=3DMsoNormal>=
<o:p> </o:p></p><div><p class=3DMsoNormal>Anyone using Web Help Desk? =
We've replaced Track-It with this product and are just about to go li=
ve with it. We really like it and would appreciate any advice or feedback f=
rom anyone using this package...<br><br>Cheryl Skingley <o:p></o:p></p><div=
><p class=3DMsoNormal>Manager, Technical Support & Services<o:p></o:p><=
/p><div><p class=3DMsoNormal>Housing and Residences<o:p></o:p></p></div><di=
v><p class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal=
>University of Waterloo<o:p></o:p></p></div><div><p class=3DMsoNormal>Phone=
: 519-888-4567 ext 35722<o:p></o:p></p></div><div><p class=3DMsoNorma=
l>Cell: 519-573-4357<o:p></o:p></p></div><div><p class=
=3DMsoNormal><o:p> </o:p></p></div></div></div><div><p class=3DMsoNorm=
al style=3D'margin-bottom:12.0pt'><br>On 2011-07-18, at 11:04 PM, "Riz=
zo, Jim" <<a href=3D"mailto:JRIZZO@PROVIDENCE.EDU">JRIZZO@PROVIDENC=
E.EDU</a>> wrote:<o:p></o:p></p></div><blockquote style=3D'margin-top:5.=
0pt;margin-bottom:5.0pt'><div><div><p class=3DMsoNormal><span style=3D'font=
-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Gonna give this=
a shameless bump. I'm also researching ticket tracking software and lookin=
g at ReadyDesk and curious what other schools think about it. <o:p></o:p></=
span></p><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-fam=
ily:"Tahoma","sans-serif";color:black'><o:p> </o:p></span></p></div><d=
iv><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma=
","sans-serif";color:black'>Jim<o:p></o:p></span></p><div><p class=3DMsoNor=
mal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color=
:black'><o:p> </o:p></span></p><div><div><p class=3DMsoNormal><span st=
yle=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>--<b=
r>Jim Rizzo<br>Helpdesk Manager<br>Providence College Information Technolog=
y<br>401-865-1277<br>AIM: JRizzoPC<br><a href=3D"http://itweb.providence.ed=
u/helpdesk">http://itweb.providence.edu/helpdesk</a><br><a href=3D"http://s=
elfhelp.providence.edu">http://selfhelp.providence.edu</a><br><br>Find us o=
n Facebook!<br><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://=
www.facebook.com/ProvCollHelpDesk</a><o:p></o:p></span></p></div></div></di=
v><div><div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><s=
pan style=3D'color:black'><hr size=3D2 width=3D"100%" align=3Dcenter></span=
></div><div id=3DdivRpF85987><p class=3DMsoNormal style=3D'margin-bottom:12=
.0pt'><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";=
color:black'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"T=
ahoma","sans-serif";color:black'> Resnet Forum [<a href=3D"mailto:RESNET-L@=
LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a>] on behalf of Davis, Terry [<=
a href=3D"mailto:trdavis@TAYLOR.EDU">trdavis@TAYLOR.EDU</a>]<br><b>Sent:</b=
> Thursday, July 14, 2011 3:00 PM<br><b>To:</b> <a href=3D"mailto:RESNET-L@=
LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><b>Subject:</b> [RESNET-L]=
ReadyDesk ticket tracking software</span><span style=3D'color:black'><o:p>=
</o:p></span></p></div><div><div><p class=3DMsoNormal style=3D'mso-margin-t=
op-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'color:black'>As many=
of you have done, are doing or will inevitably do at some point, we are re=
searching ticket tracking replacement software. We would like to test=
the ReadyDesk package, but five emails to them this week have gone unanswe=
red. Are there any other institutions using this software? If s=
o, what are your thoughts and do you have a more dependable/direct route fo=
r contacting them?<o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-m=
argin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'color:black'>=
<o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-top-al=
t:auto;mso-margin-bottom-alt:auto'><b><span style=3D'font-family:"Tahoma","=
sans-serif";color:#244061'>Terry Davis</span></b><span style=3D'color:black=
'><o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:au=
to;mso-margin-bottom-alt:auto'><span style=3D'font-size:10.0pt;font-family:=
"Tahoma","sans-serif";color:#244061'>Client Services Manager</span><span st=
yle=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'color:#2440=
61'><a href=3D"mailto:trdavis@taylor.edu">trdavis@taylor.edu</a></span><spa=
n style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal style=3D=
'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-si=
ze:10.0pt;font-family:"Tahoma","sans-serif";color:#244061'>236 West Reade A=
ve.</span><span style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoN=
ormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span st=
yle=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#244061'>Up=
land, IN 46989-1001</span><span style=3D'color:black'><o:p></o:p></sp=
an></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bot=
tom-alt:auto'><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-se=
rif";color:#244061'>765-998-4048 (office)</span><span style=3D'color:black'=
><o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:aut=
o;mso-margin-bottom-alt:auto'><span style=3D'font-size:10.0pt;font-family:"=
Tahoma","sans-serif";color:#244061'>765-251-3373 (cell)</span><span style=
=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-ma=
rgin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'color:black'>&=
nbsp;<o:p></o:p></span></p></div><p class=3DMsoNormal><span style=3D'color:=
black'><br><br></span><span style=3D'font-size:10.0pt;font-family:"Gill San=
s MT","sans-serif";color:#888888'>The information in this communication is =
intended solely for the individual or entity to whom it is addressed. It ma=
y contain confidential or legally privileged information. If you are not th=
e intended recipient, any disclosure, copying, distribution or reliance on =
the contents of this information is strictly prohibited, and may be unlawfu=
l. If you have received this communication in error, please notify us immed=
iately by responding to the sender of this email, and then delete it from y=
our system. Taylor University is not liable for the inaccurate or improper =
transmission of the information contained in this communication or for any =
delay in its receipt.</span><span style=3D'color:black'> __________________=
_________________________________ You are subscribed to the ResNet-L mailin=
g list. <o:p></o:p></span></p><p><span style=3D'color:black'>To subscribe, =
unsubscribe or search the archives, go to <a href=3D"http://LISTSERV.ND.EDU=
/archives/resnet-l.html">http://LISTSERV.ND.EDU/archives/resnet-l.html</a> =
___________________________________________________ <o:p></o:p></span></p><=
/div></div></div></div><p class=3DMsoNormal>_______________________________=
____________________ You are subscribed to the ResNet-L mailing list. <o:p>=
</o:p></p><p>To subscribe, unsubscribe or search the archives, go to <a hre=
f=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://LISTSERV.ND.EDU/=
archives/resnet-l.html</a> ________________________________________________=
___ <o:p></o:p></p></div></blockquote><p class=3DMsoNormal>________________=
___________________________________ You are subscribed to the ResNet-L mail=
ing list. <o:p></o:p></p><p>To subscribe, unsubscribe or search the archive=
s, go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http://L=
ISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________________=
__________________ <o:p></o:p></p></div></body></html>=
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