[26638] in resnet
Re: ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Lawyer, Scott)
Tue Jul 19 09:14:48 2011
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Date: Tue, 19 Jul 2011 09:08:37 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Lawyer, Scott" <rlawyer@siena.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <2246D486-1DF8-447F-8B6C-3944D6DB6037@connect.uwaterloo.ca>
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Raj,
I will try to take care of it by then, if not definitely this week. The s=
oftware functions as normal only prompts you that you are using a trial ver=
sion. I will confirm when the key has been entered.
Scott
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Cheryl L =
Skingley
Sent: Tuesday, July 19, 2011 7:37 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: ReadyDesk ticket tracking software
Anyone using Web Help Desk? We've replaced Track-It with this product and =
are just about to go live with it. We really like it and would appreciate a=
ny advice or feedback from anyone using this package...
Cheryl Skingley
Manager, Technical Support & Services
Housing and Residences
University of Waterloo
Phone: 519-888-4567 ext 35722
Cell: 519-573-4357
On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU<mailto:JRIZ=
ZO@PROVIDENCE.EDU>> wrote:
Gonna give this a shameless bump. I'm also researching ticket tracking soft=
ware and looking at ReadyDesk and curious what other schools think about it=
.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U>] on behalf of Davis, Terry [trdavis@TAYLOR.EDU<mailto:trdavis@TAYLOR.EDU=
>]
Sent: Thursday, July 14, 2011 3:00 PM
To: RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] ReadyDesk ticket tracking software
As many of you have done, are doing or will inevitably do at some point, we=
are researching ticket tracking replacement software. We would like to te=
st the ReadyDesk package, but five emails to them this week have gone unans=
wered. Are there any other institutions using this software? If so, what =
are your thoughts and do you have a more dependable/direct route for contac=
ting them?
Terry Davis
Client Services Manager
trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt. ____________=
_______________________________________ You are subscribed to the ResNet-L =
mailing list.
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___________________________________________________ You are subscribed to t=
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link=3Dblue vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal>=
<span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1=
F497D'>Raj,<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-s=
ize:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o=
:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-fam=
ily:"Calibri","sans-serif";color:#1F497D'>I will try to take care of it by =
then, if not definitely this week. The software functions as no=
rmal only prompts you that you are using a trial version. I wil=
l confirm when the key has been entered.<o:p></o:p></span></p><p class=3DMs=
oNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";=
color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=
=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Scot=
t<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt=
;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span>=
</p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3=
.0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;f=
ont-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:=
10.0pt;font-family:"Tahoma","sans-serif"'> Resnet Forum [mailto:RESNET-L@LI=
STSERV.ND.EDU] <b>On Behalf Of </b>Cheryl L Skingley<br><b>Sent:</b> Tuesda=
y, July 19, 2011 7:37 AM<br><b>To:</b> RESNET-L@LISTSERV.ND.EDU<br><b>Subje=
ct:</b> Re: ReadyDesk ticket tracking software<o:p></o:p></span></p></div><=
/div><p class=3DMsoNormal><o:p> </o:p></p><div><p class=3DMsoNormal>An=
yone using Web Help Desk? We've replaced Track-It with this product a=
nd are just about to go live with it. We really like it and would appreciat=
e any advice or feedback from anyone using this package...<br><br>Cheryl Sk=
ingley <o:p></o:p></p><div><p class=3DMsoNormal>Manager, Technical Support =
& Services<o:p></o:p></p><div><p class=3DMsoNormal>Housing and Residenc=
es<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div=
><div><p class=3DMsoNormal>University of Waterloo<o:p></o:p></p></div><div>=
<p class=3DMsoNormal>Phone: 519-888-4567 ext 35722<o:p></o:p></p></di=
v><div><p class=3DMsoNormal>Cell: 519-573-4357<o:p></o:=
p></p></div><div><p class=3DMsoNormal><o:p> </o:p></p></div></div></di=
v><div><p class=3DMsoNormal style=3D'margin-bottom:12.0pt'><br>On 2011-07-1=
8, at 11:04 PM, "Rizzo, Jim" <<a href=3D"mailto:JRIZZO@PROVIDE=
NCE.EDU">JRIZZO@PROVIDENCE.EDU</a>> wrote:<o:p></o:p></p></div><blockquo=
te style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=3DMsoN=
ormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";col=
or:black'>Gonna give this a shameless bump. I'm also researching ticket tra=
cking software and looking at ReadyDesk and curious what other schools thin=
k about it. <o:p></o:p></span></p><div><p class=3DMsoNormal><span style=3D'=
font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><o:p> =
</o:p></span></p></div><div><p class=3DMsoNormal><span style=3D'font-size:1=
0.0pt;font-family:"Tahoma","sans-serif";color:black'>Jim<o:p></o:p></span><=
/p><div><p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"T=
ahoma","sans-serif";color:black'><o:p> </o:p></span></p><div><div><p c=
lass=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans=
-serif";color:black'>--<br>Jim Rizzo<br>Helpdesk Manager<br>Providence Coll=
ege Information Technology<br>401-865-1277<br>AIM: JRizzoPC<br><a href=3D"h=
ttp://itweb.providence.edu/helpdesk">http://itweb.providence.edu/helpdesk</=
a><br><a href=3D"http://selfhelp.providence.edu">http://selfhelp.providence=
.edu</a><br><br>Find us on Facebook!<br><a href=3D"http://www.facebook.com/=
ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpDesk</a><o:p></o:p></=
span></p></div></div></div><div><div class=3DMsoNormal align=3Dcenter style=
=3D'text-align:center'><span style=3D'color:black'><hr size=3D2 width=3D"10=
0%" align=3Dcenter></span></div><div id=3DdivRpF85987><p class=3DMsoNormal =
style=3D'margin-bottom:12.0pt'><b><span style=3D'font-size:10.0pt;font-fami=
ly:"Tahoma","sans-serif";color:black'>From:</span></b><span style=3D'font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Resnet Forum [<a=
href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a>] on =
behalf of Davis, Terry [<a href=3D"mailto:trdavis@TAYLOR.EDU">trdavis@TAYLO=
R.EDU</a>]<br><b>Sent:</b> Thursday, July 14, 2011 3:00 PM<br><b>To:</b> <a=
href=3D"mailto:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br><=
b>Subject:</b> [RESNET-L] ReadyDesk ticket tracking software</span><span st=
yle=3D'color:black'><o:p></o:p></span></p></div><div><div><p class=3DMsoNor=
mal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span styl=
e=3D'color:black'>As many of you have done, are doing or will inevitably do=
at some point, we are researching ticket tracking replacement software.&nb=
sp; We would like to test the ReadyDesk package, but five emails to them th=
is week have gone unanswered. Are there any other institutions using =
this software? If so, what are your thoughts and do you have a more d=
ependable/direct route for contacting them?<o:p></o:p></span></p><p class=
=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><=
span style=3D'color:black'> <o:p></o:p></span></p><p class=3DMsoNormal=
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span styl=
e=3D'font-family:"Tahoma","sans-serif";color:#244061'>Terry Davis</span></b=
><span style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal sty=
le=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'fo=
nt-size:10.0pt;font-family:"Tahoma","sans-serif";color:#244061'>Client Serv=
ices Manager</span><span style=3D'color:black'><o:p></o:p></span></p><p cla=
ss=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'=
><span style=3D'color:#244061'><a href=3D"mailto:trdavis@taylor.edu">trdavi=
s@taylor.edu</a></span><span style=3D'color:black'><o:p></o:p></span></p><p=
class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto'><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif";colo=
r:#244061'>236 West Reade Ave.</span><span style=3D'color:black'><o:p></o:p=
></span></p><p class=3DMsoNormal style=3D'mso-margin-top-alt:auto;mso-margi=
n-bottom-alt:auto'><span style=3D'font-size:10.0pt;font-family:"Tahoma","sa=
ns-serif";color:#244061'>Upland, IN 46989-1001</span><span style=3D'c=
olor:black'><o:p></o:p></span></p><p class=3DMsoNormal style=3D'mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'font-size:10.0pt;fo=
nt-family:"Tahoma","sans-serif";color:#244061'>765-998-4048 (office)</span>=
<span style=3D'color:black'><o:p></o:p></span></p><p class=3DMsoNormal styl=
e=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style=3D'fon=
t-size:10.0pt;font-family:"Tahoma","sans-serif";color:#244061'>765-251-3373=
(cell)</span><span style=3D'color:black'><o:p></o:p></span></p><p class=3D=
MsoNormal style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><spa=
n style=3D'color:black'> <o:p></o:p></span></p></div><p class=3DMsoNor=
mal><span style=3D'color:black'><br><br></span><span style=3D'font-size:10.=
0pt;font-family:"Gill Sans MT","sans-serif";color:#888888'>The information =
in this communication is intended solely for the individual or entity to wh=
om it is addressed. It may contain confidential or legally privileged infor=
mation. If you are not the intended recipient, any disclosure, copying, dis=
tribution or reliance on the contents of this information is strictly prohi=
bited, and may be unlawful. If you have received this communication in erro=
r, please notify us immediately by responding to the sender of this email, =
and then delete it from your system. Taylor University is not liable for th=
e inaccurate or improper transmission of the information contained in this =
communication or for any delay in its receipt.</span><span style=3D'color:b=
lack'> ___________________________________________________ You are subscrib=
ed to the ResNet-L mailing list. <o:p></o:p></span></p><p><span style=3D'co=
lor:black'>To subscribe, unsubscribe or search the archives, go to <a href=
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rchives/resnet-l.html</a> _________________________________________________=
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