[26640] in resnet
Re: ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Albert Poracky)
Tue Jul 19 10:53:40 2011
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Message-ID: <4E254F06020000630000AE02@gwdm1.valpo.edu>
Date: Tue, 19 Jul 2011 09:31:50 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Albert Poracky <Albert.Poracky@VALPO.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <757D446FED4D464DADED784E7E7FAF03020F6F0F47@newman>
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We moved to WHD last March and are very happy with the application. I
even use the ipad app. We previously used Heat ticketing system.
Al Poracky
Help Desk/Technical Support
Office of Information Technology
Valparaiso University
219-464-6650
>>> Bob Moffitt <rmoffitt@brooksschool.org> 7/19/2011 9:00 AM >>>
Cheryl,
We have been using the Webhelpdesk software for a couple of years now.
We love it and you can’t beat the yearly maintenance costs. They do a
great job of updating their software on a daily basis and listening to
their customer feature requests. The Web interface is very user friendly
and the software integrates nicely with active directory. I have not had
one complaint. It is the best helpdesk software that I’ve worked with.
Feel free to email me directly or contact me if you have any questions.
Bob
*******************************
Bob Moffitt
Network Administrator
Information Technology Dept
Brooks School
1160 Great Pond Road
North Andover, MA. 01845
(E) rmoffitt@brooksschool.org
(P) (978)725-6247
(F) (978)725-6215
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of
Cheryl L Skingley
Sent: Tuesday, July 19, 2011 7:37 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: ReadyDesk ticket tracking software
Anyone using Web Help Desk? We've replaced Track-It with this product
and are just about to go live with it. We really like it and would
appreciate any advice or feedback from anyone using this package...
Cheryl Skingley
Manager, Technical Support & Services
Housing and Residences
University of Waterloo
Phone: 519-888-4567 ext 35722
Cell: 519-573-4357
On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU>
wrote:
Gonna give this a shameless bump. I'm also researching ticket tracking
software and looking at ReadyDesk and curious what other schools think
about it.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Davis, Terry
[trdavis@TAYLOR.EDU]
Sent: Thursday, July 14, 2011 3:00 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [RESNET-L] ReadyDesk ticket tracking software
As many of you have done, are doing or will inevitably do at some
point, we are researching ticket tracking replacement software. We
would like to test the ReadyDesk package, but five emails to them this
week have gone unanswered. Are there any other institutions using this
software? If so, what are your thoughts and do you have a more
dependable/direct route for contacting them?
Terry Davis
Client Services Manager
trdavis@taylor.edu
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the
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unlawful. If you have received this communication in error, please
notify us immediately by responding to the sender of this email, and
then delete it from your system. Taylor University is not liable for the
inaccurate or improper transmission of the information contained in this
communication or for any delay in its receipt.
___________________________________________________ You are subscribed
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<BODY style=3D"MARGIN: 4px 4px 1px; FONT: 10pt Segoe UI" lang=3DEN-US =
link=3Dblue bgColor=3Dwhite vLink=3Dpurple>
<DIV>We moved to WHD last March and are very happy with the application.&nb=
sp; I even use the ipad app. We previously used Heat ticketing =
system.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>
<DIV><FONT face=3DTahoma>Al Poracky</FONT></DIV>
<DIV><FONT face=3DTahoma>Help Desk/Technical Support</FONT></DIV>
<DIV><FONT face=3DTahoma>Office of Information Technology</FONT></DIV>
<DIV><FONT face=3DTahoma>Valparaiso University</FONT></DIV>
<DIV><FONT face=3DTahoma>219-464-6650</FONT></DIV><BR><BR>>>> Bob =
Moffitt <rmoffitt@brooksschool.org> 7/19/2011 9:00 AM >>><BR=
></DIV>
<DIV class=3DWordSection1>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt">Cheryl,<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt">We have been using the Webhelpdesk software =
for a couple of years now. We love it and you can=E2=80=99t beat the =
yearly maintenance costs. They do a great job of updating their software =
on a daily basis and listening to their customer feature requests. The Web =
interface is very user friendly and the software integrates nicely with =
active directory. I have not had one complaint. It is the best helpdesk =
software that I=E2=80=99ve worked with. Feel free to email me =
directly or contact me if you have any questions.<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt">Bob<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">*********=
**********************<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">Bob =
Moffitt<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">Network =
Administrator<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">Informati=
on Technology Dept<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">Brooks =
School<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">1160 =
Great Pond Road<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">North =
Andover, MA. 01845<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">(E) =
</SPAN><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; COLOR: black; =
FONT-SIZE: 11pt"><A href=3D"mailto:rmoffitt@brooksschool.org"><SPAN =
style=3D"FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 8pt">rmoffitt@b=
rooksschool.org</SPAN></A></SPAN><SPAN style=3D"COLOR: black; FONT-SIZE: =
8pt"><o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">(P) =
(978)725-6247<o:p></o:p></SPAN></P>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black; FONT-SIZE: 8pt">(F) =
(978)725-6215<o:p></o:p></SPAN></P></DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Calibri','sans-serif'; =
COLOR: black; FONT-SIZE: 11pt"><o:p> </o:p></SPAN></P>
<DIV>
<DIV style=3D"BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; =
PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: =
#b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<P class=3DMsoNormal><B><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
FONT-SIZE: 10pt">From:</SPAN></B><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans=
-serif'; FONT-SIZE: 10pt"> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] =
<B>On Behalf Of </B>Cheryl L Skingley<BR><B>Sent:</B> Tuesday, July 19, =
2011 7:37 AM<BR><B>To:</B> RESNET-L@LISTSERV.ND.EDU<BR><B>Subject:</B> Re: =
ReadyDesk ticket tracking software<o:p></o:p></SPAN></P></DIV></DIV>
<P class=3DMsoNormal><o:p> </o:p></P>
<DIV>
<P class=3DMsoNormal>Anyone using Web Help Desk? We've replaced =
Track-It with this product and are just about to go live with it. We =
really like it and would appreciate any advice or feedback from anyone =
using this package...<BR><BR>Cheryl Skingley <o:p></o:p></P>
<DIV>
<P class=3DMsoNormal>Manager, Technical Support & Services<o:p></o:p></=
P>
<DIV>
<P class=3DMsoNormal>Housing and Residences<o:p></o:p></P></DIV>
<DIV>
<P class=3DMsoNormal><o:p> </o:p></P></DIV>
<DIV>
<P class=3DMsoNormal>University of Waterloo<o:p></o:p></P></DIV>
<DIV>
<P class=3DMsoNormal>Phone: 519-888-4567 ext 35722<o:p></o:p></P></DI=
V>
<DIV>
<P class=3DMsoNormal>Cell: 519-573-4357<o:p></o:p></P><=
/DIV>
<DIV>
<P class=3DMsoNormal><o:p> </o:p></P></DIV></DIV></DIV>
<DIV>
<P style=3D"MARGIN-BOTTOM: 12pt" class=3DMsoNormal><BR>On 2011-07-18, at =
11:04 PM, "Rizzo, Jim" <<A href=3D"mailto:JRIZZO@PROVIDENCE.EDU">JRIZZO@=
PROVIDENCE.EDU</A>> wrote:<o:p></o:p></P></DIV>
<BLOCKQUOTE style=3D"MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt">
<DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: black; FONT-SIZE: 10pt">Gonna give this a shameless bump. I'm also =
researching ticket tracking software and looking at ReadyDesk and curious =
what other schools think about it. <o:p></o:p></SPAN></P>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: black; FONT-SIZE: 10pt"><o:p> </o:p></SPAN></P></DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: black; FONT-SIZE: 10pt">Jim<o:p></o:p></SPAN></P>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: black; FONT-SIZE: 10pt"><o:p> </o:p></SPAN></P>
<DIV>
<DIV>
<P class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: black; FONT-SIZE: 10pt">--<BR>Jim Rizzo<BR>Helpdesk Manager<BR>Provi=
dence College Information Technology<BR>401-865-1277<BR>AIM: JRizzoPC<BR><A=
href=3D"http://itweb.providence.edu/helpdesk">http://itweb.providence.edu/=
helpdesk</A><BR><A href=3D"http://selfhelp.providence.edu">http://selfhelp.=
providence.edu</A><BR><BR>Find us on Facebook!<BR><A href=3D"http://www.fac=
ebook.com/ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpDesk</A><o:=
p></o:p></SPAN></P></DIV></DIV></DIV>
<DIV>
<DIV style=3D"TEXT-ALIGN: center" class=3DMsoNormal align=3Dcenter><SPAN =
style=3D"COLOR: black">
<HR align=3Dcenter SIZE=3D2 width=3D"100%">
</SPAN></DIV>
<DIV id=3DdivRpF85987>
<P style=3D"MARGIN-BOTTOM: 12pt" class=3DMsoNormal><B><SPAN style=3D"FONT-F=
AMILY: 'Tahoma','sans-serif'; COLOR: black; FONT-SIZE: 10pt">From:</SPAN></=
B><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; COLOR: black; =
FONT-SIZE: 10pt"> Resnet Forum [<A href=3D"mailto:RESNET-L@LISTSERV.ND.EDU"=
>RESNET-L@LISTSERV.ND.EDU</A>] on behalf of Davis, Terry [<A href=3D"mailto=
:trdavis@TAYLOR.EDU">trdavis@TAYLOR.EDU</A>]<BR><B>Sent:</B> Thursday, =
July 14, 2011 3:00 PM<BR><B>To:</B> <A href=3D"mailto:RESNET-L@LISTSERV.ND.=
EDU">RESNET-L@LISTSERV.ND.EDU</A><BR><B>Subject:</B> [RESNET-L] ReadyDesk =
ticket tracking software</SPAN><SPAN style=3D"COLOR: black"><o:p></o:p></SP=
AN></P></DIV>
<DIV>
<DIV>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"COLOR: black">As many of you have done, =
are doing or will inevitably do at some point, we are researching ticket =
tracking replacement software. We would like to test the ReadyDesk =
package, but five emails to them this week have gone unanswered. Are =
there any other institutions using this software? If so, what are =
your thoughts and do you have a more dependable/direct route for contacting=
them?<o:p></o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"COLOR: black"> <o:p></o:p></SPAN></P>=
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><B><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: #244061">Terry Davis</SPAN></B><SPAN style=3D"COLOR: black"><o:p></o=
:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: #244061; FONT-SIZE: 10pt">Client Services Manager</SPAN><SPAN =
style=3D"COLOR: black"><o:p></o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"COLOR: #244061"><A href=3D"mailto:trdavis@=
taylor.edu">trdavis@taylor.edu</A></SPAN><SPAN style=3D"COLOR: black"><o:p>=
</o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: #244061; FONT-SIZE: 10pt">236 West Reade Ave.</SPAN><SPAN style=3D"C=
OLOR: black"><o:p></o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: #244061; FONT-SIZE: 10pt">Upland, IN 46989-1001</SPAN><SPAN =
style=3D"COLOR: black"><o:p></o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: #244061; FONT-SIZE: 10pt">765-998-4048 (office)</SPAN><SPAN =
style=3D"COLOR: black"><o:p></o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"FONT-FAMILY: 'Tahoma','sans-serif'; =
COLOR: #244061; FONT-SIZE: 10pt">765-251-3373 (cell)</SPAN><SPAN style=3D"C=
OLOR: black"><o:p></o:p></SPAN></P>
<P style=3D"mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" =
class=3DMsoNormal><SPAN style=3D"COLOR: black"> <o:p></o:p></SPAN></P>=
</DIV>
<P class=3DMsoNormal><SPAN style=3D"COLOR: black"><BR><BR></SPAN><SPAN =
style=3D"FONT-FAMILY: 'Gill Sans MT','sans-serif'; COLOR: #888888; =
FONT-SIZE: 10pt">The information in this communication is intended solely =
for the individual or entity to whom it is addressed. It may contain =
confidential or legally privileged information. If you are not the =
intended recipient, any disclosure, copying, distribution or reliance on =
the contents of this information is strictly prohibited, and may be =
unlawful. If you have received this communication in error, please notify =
us immediately by responding to the sender of this email, and then delete =
it from your system. Taylor University is not liable for the inaccurate or =
improper transmission of the information contained in this communication =
or for any delay in its receipt.</SPAN><SPAN style=3D"COLOR: black"> =
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