[26637] in resnet
Re: ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Cheryl L Skingley)
Tue Jul 19 07:44:01 2011
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Message-ID: <2246D486-1DF8-447F-8B6C-3944D6DB6037@connect.uwaterloo.ca>
Date: Tue, 19 Jul 2011 11:37:00 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Cheryl L Skingley <cskingley@UWATERLOO.CA>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <5C70BAB33349354FAE6CC32CC916CC811BB46C1E@DAG02.providence.col>
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Anyone using Web Help Desk? We've replaced Track-It with this product and =
are just about to go live with it. We really like it and would appreciate a=
ny advice or feedback from anyone using this package...
Cheryl Skingley
Manager, Technical Support & Services
Housing and Residences
University of Waterloo
Phone: 519-888-4567 ext 35722
Cell: 519-573-4357
On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <JRIZZO@PROVIDENCE.EDU<mailto:JRIZ=
ZO@PROVIDENCE.EDU>> wrote:
Gonna give this a shameless bump. I'm also researching ticket tracking soft=
ware and looking at ReadyDesk and curious what other schools think about it=
.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
<http://itweb.providence.edu/helpdesk>http://itweb.providence.edu/helpdesk
<http://selfhelp.providence.edu>http://selfhelp.providence.edu
Find us on Facebook!
<http://www.facebook.com/ProvCollHelpDesk>http://www.facebook.com/ProvCollH=
elpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU<mailto:RESNET-L@LISTSERV.ND.ED=
U>] on behalf of Davis, Terry [trdavis@TAYLOR.EDU<mailto:trdavis@TAYLOR.EDU=
>]
Sent: Thursday, July 14, 2011 3:00 PM
To: <mailto:RESNET-L@LISTSERV.ND.EDU> RESNET-L@LISTSERV.ND.EDU<mailto:RESNE=
T-L@LISTSERV.ND.EDU>
Subject: [RESNET-L] ReadyDesk ticket tracking software
As many of you have done, are doing or will inevitably do at some point, we=
are researching ticket tracking replacement software. We would like to te=
st the ReadyDesk package, but five emails to them this week have gone unans=
wered. Are there any other institutions using this software? If so, what =
are your thoughts and do you have a more dependable/direct route for contac=
ting them?
Terry Davis
Client Services Manager
<mailto:trdavis@taylor.edu>trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt. ____________=
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mailing list.
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<div>Anyone using Web Help Desk? We've replaced Track-It with this pr=
oduct and are just about to go live with it. We really like it and would ap=
preciate any advice or feedback from anyone using this package...<br>
<br>
Cheryl Skingley
<div>Manager, Technical Support & Services<br>
<div>Housing and Residences</div>
<div><br>
</div>
<div>University of Waterloo</div>
<div>Phone: 519-888-4567 ext 35722</div>
<div>Cell: 519-573-4357</div>
<div><br>
</div>
</div>
</div>
<div><br>
On 2011-07-18, at 11:04 PM, "Rizzo, Jim" <<a href=3D"mailto:JR=
IZZO@PROVIDENCE.EDU">JRIZZO@PROVIDENCE.EDU</a>> wrote:<br>
<br>
</div>
<div></div>
<blockquote type=3D"cite">
<div>
<div style=3D"direction: ltr;font-family: Tahoma;color: #000000;font-size: =
10pt;">Gonna give this a shameless bump. I'm also researching ticket tracki=
ng software and looking at ReadyDesk and curious what other schools think a=
bout it.
<div><br>
</div>
<div>Jim<br>
<div><br>
<div class=3D"BodyFragment"><font size=3D"2">
<div class=3D"PlainText">--<br>
Jim Rizzo<br>
Helpdesk Manager<br>
Providence College Information Technology<br>
401-865-1277<br>
AIM: JRizzoPC<br>
<a href=3D"http://itweb.providence.edu/helpdesk"></a><a href=3D"http://itwe=
b.providence.edu/helpdesk">http://itweb.providence.edu/helpdesk</a><br>
<a href=3D"http://selfhelp.providence.edu"></a><a href=3D"http://selfhelp.p=
rovidence.edu">http://selfhelp.providence.edu</a><br>
<br>
Find us on Facebook!<br>
<a href=3D"http://www.facebook.com/ProvCollHelpDesk"></a><a href=3D"http://=
www.facebook.com/ProvCollHelpDesk">http://www.facebook.com/ProvCollHelpDesk=
</a></div>
</font></div>
</div>
<div style=3D"font-family: Times New Roman; color: #000000; font-size: 16px=
">
<hr tabindex=3D"-1">
<div id=3D"divRpF85987" style=3D"direction: ltr; "><font face=3D"Tahoma" si=
ze=3D"2" color=3D"#000000"><b>From:</b> Resnet Forum [<a href=3D"mailto:RES=
NET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a>] on behalf of Davis, Te=
rry [<a href=3D"mailto:trdavis@TAYLOR.EDU">trdavis@TAYLOR.EDU</a>]<br>
<b>Sent:</b> Thursday, July 14, 2011 3:00 PM<br>
<b>To:</b> <a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU"></a><a href=3D"mailt=
o:RESNET-L@LISTSERV.ND.EDU">RESNET-L@LISTSERV.ND.EDU</a><br>
<b>Subject:</b> [RESNET-L] ReadyDesk ticket tracking software<br>
</font><br>
</div>
<div></div>
<div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal">As many of you have done, are doing or will inevitab=
ly do at some point, we are researching ticket tracking replacement softwar=
e. We would like to test the ReadyDesk package, but five emails to th=
em this week have gone unanswered. Are
there any other institutions using this software? If so, what are yo=
ur thoughts and do you have a more dependable/direct route for contacting t=
hem?</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt; font-family:&quo=
t;Tahoma","sans-serif"; color:#244061">Terry Davis</span></b=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Client Services Manager<=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#244061"><a href=3D"mailto:trda=
vis@taylor.edu" target=3D"_blank"></a><a href=3D"mailto:trdavis@taylor.edu"=
>trdavis@taylor.edu</a></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">236 West Reade Ave.</spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Upland, IN 46989-1=
001</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-998-4048 (office)</s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-251-3373 (cell)</spa=
n></p>
<p class=3D"MsoNormal"> </p>
</div>
<br>
<br>
<font face=3D"Gill Sans Regular, Gill Sans MT, Trebuchet MS, Helvetica" col=
or=3D"888888" size=3D"2">The information in this communication is intended =
solely for the individual or entity to whom it is addressed. It may contain=
confidential or legally privileged information.
If you are not the intended recipient, any disclosure, copying, distributi=
on or reliance on the contents of this information is strictly prohibited, =
and may be unlawful. If you have received this communication in error, plea=
se notify us immediately by responding
to the sender of this email, and then delete it from your system. Taylor U=
niversity is not liable for the inaccurate or improper transmission of the =
information contained in this communication or for any delay in its receipt=
.</font> ___________________________________________________
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