[26636] in resnet
Re: ReadyDesk ticket tracking software
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Mon Jul 18 23:10:19 2011
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Date: Tue, 19 Jul 2011 03:00:37 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C74D3218146F3C4BA28BDB8B4EC09752075A3A@MAILDBSRV1.campus.tayloru.edu>
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Gonna give this a shameless bump. I'm also researching ticket tracking soft=
ware and looking at ReadyDesk and curious what other schools think about it=
.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
401-865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Davis, Terry [tr=
davis@TAYLOR.EDU]
Sent: Thursday, July 14, 2011 3:00 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: [RESNET-L] ReadyDesk ticket tracking software
As many of you have done, are doing or will inevitably do at some point, we=
are researching ticket tracking replacement software. We would like to te=
st the ReadyDesk package, but five emails to them this week have gone unans=
wered. Are there any other institutions using this software? If so, what =
are your thoughts and do you have a more dependable/direct route for contac=
ting them?
Terry Davis
Client Services Manager
trdavis@taylor.edu<mailto:trdavis@taylor.edu>
236 West Reade Ave.
Upland, IN 46989-1001
765-998-4048 (office)
765-251-3373 (cell)
The information in this communication is intended solely for the individual=
or entity to whom it is addressed. It may contain confidential or legally =
privileged information. If you are not the intended recipient, any disclosu=
re, copying, distribution or reliance on the contents of this information i=
s strictly prohibited, and may be unlawful. If you have received this commu=
nication in error, please notify us immediately by responding to the sender=
of this email, and then delete it from your system. Taylor University is n=
ot liable for the inaccurate or improper transmission of the information co=
ntained in this communication or for any delay in its receipt. ____________=
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mailing list.
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<div style=3D"direction: ltr;font-family: Tahoma;color: #000000;font-size: =
10pt;">Gonna give this a shameless bump. I'm also researching ticket tracki=
ng software and looking at ReadyDesk and curious what other schools think a=
bout it.
<div><br>
</div>
<div>Jim<br>
<div><br>
<div class=3D"BodyFragment"><font size=3D"2">
<div class=3D"PlainText">--<br>
Jim Rizzo<br>
Helpdesk Manager<br>
Providence College Information Technology<br>
401-865-1277<br>
AIM: JRizzoPC<br>
http://itweb.providence.edu/helpdesk<br>
http://selfhelp.providence.edu<br>
<br>
Find us on Facebook!<br>
http://www.facebook.com/ProvCollHelpDesk</div>
</font></div>
</div>
<div style=3D"font-family: Times New Roman; color: #000000; font-size: 16px=
">
<hr tabindex=3D"-1">
<div id=3D"divRpF85987" style=3D"direction: ltr; "><font face=3D"Tahoma" si=
ze=3D"2" color=3D"#000000"><b>From:</b> Resnet Forum [RESNET-L@LISTSERV.ND.=
EDU] on behalf of Davis, Terry [trdavis@TAYLOR.EDU]<br>
<b>Sent:</b> Thursday, July 14, 2011 3:00 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> [RESNET-L] ReadyDesk ticket tracking software<br>
</font><br>
</div>
<div></div>
<div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal">As many of you have done, are doing or will inevitab=
ly do at some point, we are researching ticket tracking replacement softwar=
e. We would like to test the ReadyDesk package, but five emails to th=
em this week have gone unanswered. Are
there any other institutions using this software? If so, what are yo=
ur thoughts and do you have a more dependable/direct route for contacting t=
hem?</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt; font-family:&quo=
t;Tahoma","sans-serif"; color:#244061">Terry Davis</span></b=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Client Services Manager<=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#244061"><a href=3D"mailto:trda=
vis@taylor.edu" target=3D"_blank">trdavis@taylor.edu</a></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">236 West Reade Ave.</spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">Upland, IN 46989-1=
001</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-998-4048 (office)</s=
pan></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt; font-family:"T=
ahoma","sans-serif"; color:#244061">765-251-3373 (cell)</spa=
n></p>
<p class=3D"MsoNormal"> </p>
</div>
<br>
<br>
<font face=3D"Gill Sans Regular, Gill Sans MT, Trebuchet MS, Helvetica" col=
or=3D"888888" size=3D"2">The information in this communication is intended =
solely for the individual or entity to whom it is addressed. It may contain=
confidential or legally privileged information.
If you are not the intended recipient, any disclosure, copying, distributi=
on or reliance on the contents of this information is strictly prohibited, =
and may be unlawful. If you have received this communication in error, plea=
se notify us immediately by responding
to the sender of this email, and then delete it from your system. Taylor U=
niversity is not liable for the inaccurate or improper transmission of the =
information contained in this communication or for any delay in its receipt=
.</font> ___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>To subscribe, unsubscribe or search the archives, go to http://LISTSERV.=
ND.EDU/archives/resnet-l.html _____________________________________________=
______
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