[26535] in resnet
Re: Student Technology Staffing
daemon@ATHENA.MIT.EDU (Rizzo, Jim)
Wed Jun 22 15:59:47 2011
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Message-ID: <CA27BDD7.14B12%jrizzo@providence.edu>
Date: Wed, 22 Jun 2011 19:59:16 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Rizzo, Jim" <JRIZZO@providence.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <63e32162b8236b5e9b1868c6f8b79bb3@mail.gmail.com>
--_000_CA27BDD714B12jrizzoprovidenceedu_
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Wow, sounds a lot like some of the issues I have to go through. I also have=
a locked pay scale controlled by another department, and we have very few =
technical majors on campus (small, catholic, liberal arts college). Here ar=
e the answers to the questions=85
1. IT has anywhere from 60-70 student employees serving as lab monitors, he=
lpdesk consultants, and computer technicians.
2. We have about 3800 undergraduate students and another 1000 students divi=
ded between graduate and continuing education.
3. I give my students annual raises. The standard for me is a 25 cent raise=
. If they're outstanding, they get more. If they're not up to par, they get=
less. They can get promoted to another position if they would like and hav=
e the skills necessary. The positions are written in order of pay grade. Th=
e increase in pay is really the only incentive to work in a different posit=
ion. Most of mine prefer to stay in their current positions because that's =
what they're good at and enjoy. I mean, there's the incentive of a resume b=
uilder and learning new skills, but for most of my students, that won't nec=
essarily help them.
4. Lab monitors start at $7.40 (RI minimum wage), helpdesk consultants star=
t at $7.75, and technicians start at $8.00. I cannot pay my students more t=
han $9.00 per hour though I am hoping to change that as a range of $1.60 is=
useless for using pay as a means to get students to want to work harder.
5. The Financial Aid office sets our salary rules. They are also pretty tou=
gh to get to change it, even though we have gone to them many times. This p=
ay scale is the same for all students on campus, though I believe mine shou=
ld be paid more as without students here, the Helpdesk would not be very he=
lpful (we only have 2 full time employees in it=85 me during the workday an=
d another who works nights/weekends).
6. The biggest perk of working for me is getting to spend time with me. Bec=
ause I'm awesome. :) Seriously though=85 it's a great place to work, be par=
t of the college community, help the college community, make a difference i=
n the college community, and learn some seriously valuable skills that will=
help you throughout your life (customer service skills are important in AN=
Y position, and I'm big on customer service).
Let me know if you have any other questions.
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
From: William Thieke <thiekews@lemoyne.edu<mailto:thiekews@lemoyne.edu>>
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.n=
d.edu>>
Date: Wed, 22 Jun 2011 15:38:32 -0400
To: Resnet Forum <RESNET-L@listserv.nd.edu<mailto:RESNET-L@listserv.nd.edu>=
>
Subject: [RESNET-L] Student Technology Staffing
Apologize in advance for any cross postings=85..the following is sent on be=
half of one of my staff who is looking for information from other instituti=
ons regarding IT student Staffing. Any information that you can provide us=
regarding your student programs would be greatly appreciated=85
Thanks in advance=85
Bill Thieke
Hello,
I am trying to conduct an informal survey about students that work for Info=
rmation Technology in higher education institutions. We have been trying to=
restructure our program for a number of years. We have around 25 students =
that provide classroom support and staff the service desk serving faculty, =
staff, and students. Currently, our program provides almost no room for ad=
vancement; all students enter at the same level (minimum wage) and stay at =
the same level throughout their time with us. We have the added barrier of =
not being able to pay our student workers at a higher rate than other work-=
study positions on campus. Essentially our students are required to perfor=
m more advanced tasks and require significantly more training than most oth=
er positions on campus but they make the same amount of money as the person=
checking ID cards at the gym. We are trying to collect information from ot=
her institutions in order to build a proposal for restructuring our program=
and potentially presenting our case to the student wage committee.
The information that we are interested in gathering would be:
=B7 How many student workers Information Technology at your institu=
tion employs?
=B7 What is the size of your school?
=B7 What incentives exist for your student workers in terms of prom=
otions?
=B7 What is the salary structure for your student employees?
=B7 If there is a standard campus salary at your institution? If th=
ere is, what is it?
=B7 What other benefits and perks do your students receive by worki=
ng with you?
We would really appreciate any information that you are willing to provide =
us with. Our students have great potential, but they as well as we are left=
frustrated by our inability to provide them with continuing incentives to =
grow as employees. A majority of our students do not major in technical are=
as so many of them will not continue in the technology field. We feel as th=
ough we need to provide some incentive to keep them interested in working f=
or us.
Thank you,
Carrie Carpenter
Technology Support and Customer Service Consultant
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
William S. Thieke, Ph.D.
Director of Technology Support
Information Technology
Le Moyne College
1419 SaltSprings Rd.
Syracuse, NY 13214
315-445-4599
315-445-4642 (FAX)
thiekews@lemoyne.edu<mailto:thiekews@lemoyne.edu>
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
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To subscribe, unsubscribe or search the archives,
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<div>
<div>
<div>Wow, sounds a lot like some of the issues I have to go through. I also=
have a locked pay scale controlled by another department, and we have very=
few technical majors on campus (small, catholic, liberal arts college). He=
re are the answers to the questions=85</div>
<div><br>
</div>
<div>1. IT has anywhere from 60-70 student employees serving as lab monitor=
s, helpdesk consultants, and computer technicians.</div>
<div><br>
</div>
<div>2. We have about 3800 undergraduate students and another 1000 students=
divided between graduate and continuing education.</div>
<div><br>
</div>
<div>3. I give my students annual raises. The standard for me is a 25 cent =
raise. If they're outstanding, they get more. If they're not up to par, the=
y get less. They can get promoted to another position if they would like an=
d have the skills necessary. The
positions are written in order of pay grade. The increase in pay is really=
the only incentive to work in a different position. Most of mine prefer to=
stay in their current positions because that's what they're good at and en=
joy. I mean, there's the incentive
of a resume builder and learning new skills, but for most of my students, =
that won't necessarily help them.</div>
<div><br>
</div>
<div>4. Lab monitors start at $7.40 (RI minimum wage), helpdesk consultants=
start at $7.75, and technicians start at $8.00. I cannot pay my students m=
ore than $9.00 per hour though I am hoping to change that as a range of $1.=
60 is useless for using pay as a
means to get students to want to work harder.</div>
<div><br>
</div>
<div>5. The Financial Aid office sets our salary rules. They are also prett=
y tough to get to change it, even though we have gone to them many times. T=
his pay scale is the same for all students on campus, though I believe mine=
should be paid more as without
students here, the Helpdesk would not be very helpful (we only have 2 full=
time employees in it=85 me during the workday and another who works nights=
/weekends).</div>
<div><br>
</div>
<div>6. The biggest perk of working for me is getting to spend time with me=
. Because I'm awesome. :) Seriously though=85 it's a great place to work, b=
e part of the college community, help the college community, make a differe=
nce in the college community, and
learn some seriously valuable skills that will help you throughout your li=
fe (customer service skills are important in ANY position, and I'm big on c=
ustomer service).</div>
<div><br>
</div>
<div>Let me know if you have any other questions.</div>
<div><br>
</div>
<div>Jim</div>
<div>
<div>
<div>-- </div>
<div>Jim Rizzo</div>
</div>
<div>Helpdesk Manager</div>
<div>Providence College Information Technology</div>
<div>(401) 865-1277</div>
<div>AIM: JRizzoPC</div>
<div><a href=3D"http://itweb.providence.edu/helpdesk">http://itweb.providen=
ce.edu/helpdesk</a></div>
<div><a href=3D"http://selfhelp.providence.edu">http://selfhelp.providence.=
edu</a></div>
<div><br>
</div>
<div>Find us on Facebook!</div>
<div><a href=3D"http://www.facebook.com/ProvCollHelpDesk">http://www.facebo=
ok.com/ProvCollHelpDesk</a></div>
</div>
</div>
</div>
<div><br>
</div>
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<span style=3D"font-weight:bold">From: </span>William Thieke <<a href=3D=
"mailto:thiekews@lemoyne.edu">thiekews@lemoyne.edu</a>><br>
<span style=3D"font-weight:bold">Reply-To: </span>Resnet Forum <<a href=
=3D"mailto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Date: </span>Wed, 22 Jun 2011 15:38:32 -04=
00<br>
<span style=3D"font-weight:bold">To: </span>Resnet Forum <<a href=3D"mai=
lto:RESNET-L@listserv.nd.edu">RESNET-L@listserv.nd.edu</a>><br>
<span style=3D"font-weight:bold">Subject: </span>[RESNET-L] Student Technol=
ogy Staffing<br>
</div>
<div><br>
</div>
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<p class=3D"MsoNormal">Apologize in advance for any cross postings=85..the =
following is sent on behalf of one of my staff who is looking for informati=
on from other institutions regarding IT student Staffing. Any informa=
tion that you can provide us regarding your
student programs would be greatly appreciated=85</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Thanks in advance=85</p>
<p class=3D"MsoNormal"> </p>
<div style=3D"mso-element:para-border-div;border:none;border-bottom:solid w=
indowtext 1.5pt;padding:0in 0in 1.0pt 0in">
<p class=3D"MsoNormal" style=3D"border:none;padding:0in">Bill Thieke </p>
</div>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Hello, </p>
<p class=3D"MsoNormal">I am trying to conduct an informal survey about stud=
ents that work for Information Technology in higher education institutions.=
We have been trying to restructure our program for a number of years. We h=
ave around 25 students that provide
classroom support and staff the service desk serving faculty, staff, and s=
tudents. Currently, our program provides almost no room for advanceme=
nt; all students enter at the same level (minimum wage) and stay at the sam=
e level throughout their time with us.
We have the added barrier of not being able to pay our student workers at =
a higher rate than other work-study positions on campus. Essentially =
our students are required to perform more advanced tasks and require signif=
icantly more training than most other
positions on campus but they make the same amount of money as the person c=
hecking ID cards at the gym. We are trying to collect information from othe=
r institutions in order to build a proposal for restructuring our program a=
nd potentially presenting our case
to the student wage committee. </p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">The information that we are interested in gathering =
would be:</p>
<p class=3D"MsoListParagraphCxSpFirst" style=3D"text-indent:-.25in;mso-list=
:l0 level1 lfo1">
<span style=3D""><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0=
pt "Times New Roman""> &=
nbsp;
</span></span></span>How many student workers Information Technology at you=
r institution employs?
</p>
<p class=3D"MsoListParagraphCxSpMiddle" style=3D"text-indent:-.25in;mso-lis=
t:l0 level1 lfo1">
<span style=3D""><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0=
pt "Times New Roman""> &=
nbsp;
</span></span></span>What is the size of your school? </p>
<p class=3D"MsoListParagraphCxSpMiddle" style=3D"text-indent:-.25in;mso-lis=
t:l0 level1 lfo1">
<span style=3D""><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0=
pt "Times New Roman""> &=
nbsp;
</span></span></span>What incentives exist for your student workers in term=
s of promotions?</p>
<p class=3D"MsoListParagraphCxSpMiddle" style=3D"text-indent:-.25in;mso-lis=
t:l0 level1 lfo1">
<span style=3D""><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0=
pt "Times New Roman""> &=
nbsp;
</span></span></span>What is the salary structure for your student employee=
s? </p>
<p class=3D"MsoListParagraphCxSpMiddle" style=3D"text-indent:-.25in;mso-lis=
t:l0 level1 lfo1">
<span style=3D""><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0=
pt "Times New Roman""> &=
nbsp;
</span></span></span>If there is a standard campus salary at your instituti=
on? If there is, what is it?
</p>
<p class=3D"MsoListParagraphCxSpLast" style=3D"text-indent:-.25in;mso-list:=
l0 level1 lfo1">
<span style=3D""><span style=3D"mso-list:Ignore">=B7<span style=3D"font:7.0=
pt "Times New Roman""> &=
nbsp;
</span></span></span>What other benefits and perks do your students receive=
by working with you?
</p>
<p class=3D"MsoNormal">We would really appreciate any information that you =
are willing to provide us with. Our students have great potential, but they=
as well as we are left frustrated by our inability to provide them with co=
ntinuing incentives to grow as employees.
A majority of our students do not major in technical areas so many of them=
will not continue in the technology field. We feel as though we need to pr=
ovide some incentive to keep them interested in working for us.
</p>
<p class=3D"MsoNormal">Thank you, </p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Carrie Carpenter<br>
Technology Support and Customer Service Consultant</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">*-*-*-*-*-*-*-*-*-*-*-=
*-*-*-*-*-*-*-*-*-*<br>
William S. Thieke, Ph.D.<br>
Director of Technology Support<br>
Information Technology <br>
Le Moyne College<br>
1419 SaltSprings Rd.<br>
Syracuse, NY 13214<br>
315-445-4599</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">315-445-4642 (FAX)<br>
<a href=3D"mailto:thiekews@lemoyne.edu" target=3D"_blank"><span style=3D"co=
lor:blue">thiekews@lemoyne.edu</span></a><br>
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*</span></p>
<p class=3D"MsoNormal"> </p>
</div>
</div>
</div>
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