[26045] in resnet
Re: Spiceworks Help Desk System
daemon@ATHENA.MIT.EDU (Randall K. Kouns)
Tue Mar 15 11:44:51 2011
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Date: Tue, 15 Mar 2011 11:42:52 -0400
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Randall K. Kouns" <kounsra@earlham.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <C9A4FE78.E7C9%jrizzo@providence.edu>
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Good to know about IT Direct....
the install has a "web feel" but it scans from the computer you install on (Spiceworks)... wasn't bad but we are so subnetted that it was not clear that I was seeing everything on the asset side. and the right 1/8 of every screen was advertisements.
Randy Kouns
Earlham College
----- Original Message -----
From: "Jim Rizzo" <JRIZZO@PROVIDENCE.EDU>
To: RESNET-L@LISTSERV.ND.EDU
Sent: Tuesday, March 15, 2011 11:33:59 AM
Subject: Re: Spiceworks Help Desk System
Funny, their website didn't say anything about ads. Guess I'll rule that one out. It also looks like it's an application you have to install rather than being web based (which means it won't work on Macs).
We're using SchoolDude IT Direct now and, while it's been pretty good, it's not customizable enough for our needs. The screen is so busy and there are too many quirks. We're looking to get rid of it, even though our Physical Plant is using Maintenance Direct. It's quite obvious that IT Direct was a direct port from Maintenance Direct, making it great as a facilities and resource management tool, but for ticket tracking, it's just not that great for how we use it.
I don't think we can switch to one of the more expensive ones, so I'm looking at the cheap and free ones.
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk
From: "Randall K. Kouns" < kounsra@EARLHAM.EDU >
Reply-To: Resnet Forum < RESNET-L@listserv.nd.edu >
Date: Tue, 15 Mar 2011 11:26:32 -0400
To: Resnet Forum < RESNET-L@listserv.nd.edu >
Subject: Re: [RESNET-L] Spiceworks Help Desk System
I looked at it briefly... it's asset management piece had trouble going across my subnets (we are not AD.) Also to get rid of the advertisements I think you have to use the paid version.
gave up and went back to RT until schooldude.com gets their federated id bugs worked out for the helpdesk software... we already use their asset management piece and we love it.
Randy Kouns
Manager User Services
Earlham College
----- Original Message -----
From: "Jim Rizzo" < JRIZZO@providence.edu >
To: RESNET-L@LISTSERV.ND.EDU
Sent: Tuesday, March 15, 2011 11:17:35 AM
Subject: Spiceworks Help Desk System
I was just told about Spiceworks today. It's a free helpdesk ticketing system (among other things). Do any of you have experience with it? Maybe someone is currently using it? I'd like to learn more about if you can give me some information (or even a demo).
Thanks,
Jim
--
Jim Rizzo
Helpdesk Manager
Providence College Information Technology
(401) 865-1277
AIM: JRizzoPC
http://itweb.providence.edu/helpdesk
http://selfhelp.providence.edu
Find us on Facebook!
http://www.facebook.com/ProvCollHelpDesk ___________________________________________________ You are subscribed to the ResNet-L mailing list.
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<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
>Good to know about IT Direct....<br><br>the install has a "web feel" but i=
t scans from the computer you install on (Spiceworks)... wasn't bad but we =
are so subnetted that it was not clear that I was seeing everything on the =
asset side. and the right 1/8 of every screen was advertisements.<br><br>Ra=
ndy Kouns<br>Earlham College<br><br><br><br><hr id=3D"zwchr"><b>From: </b>"=
Jim Rizzo" <JRIZZO@PROVIDENCE.EDU><br><b>To: </b>RESNET-L@LISTSERV.ND=
.EDU<br><b>Sent: </b>Tuesday, March 15, 2011 11:33:59 AM<br><b>Subject: </b=
>Re: Spiceworks Help Desk System<br><br><div><div><div>Funny, their website=
didn't say anything about ads. Guess I'll rule that one out. It also looks=
like it's an application you have to install rather than being web based (=
which means it won't work on Macs).</div><div><br></div><div>We're using Sc=
hoolDude IT Direct now and, while it's been pretty good, it's not customiza=
ble enough for our needs. The screen is so busy and there are too many quir=
ks. We're looking to get rid of it, even though our Physical Plant is using=
Maintenance Direct. It's quite obvious that IT Direct was a direct port fr=
om Maintenance Direct, making it great as a facilities and resource managem=
ent tool, but for ticket tracking, it's just not that great for how we use =
it.</div><div><br></div><div>I don't think we can switch to one of the more=
expensive ones, so I'm looking at the cheap and free ones.</div><div><div>=
<div>-- </div><div>Jim Rizzo</div></div><div>Helpdesk Manager</div><di=
v>Providence College Information Technology</div><div>(401) 865-1277</div><=
div>AIM: JRizzoPC</div><div><a href=3D"http://itweb.providence.edu/helpdesk=
" target=3D"_blank">http://itweb.providence.edu/helpdesk</a></div><div><a h=
ref=3D"http://selfhelp.providence.edu" target=3D"_blank">http://selfhelp.pr=
ovidence.edu</a></div><div><br></div><div>Find us on Facebook!</div><div><a=
href=3D"http://www.facebook.com/ProvCollHelpDesk" target=3D"_blank">http:/=
/www.facebook.com/ProvCollHelpDesk</a></div></div></div></div><div><br></di=
v><span id=3D"OLK_SRC_BODY_SECTION"><div style=3D"font-family: Calibri; fon=
t-size: 11pt; text-align: left; color: black; border-width: 1pt medium medi=
um; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-us=
e-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><strong>From: </st=
rong> "Randall K. Kouns" <<a href=3D"mailto:kounsra@EARLHAM.EDU" target=
=3D"_blank">kounsra@EARLHAM.EDU</a>><br><span style=3D"font-weight: bold=
;">Reply-To: </span> Resnet Forum <<a href=3D"mailto:RESNET-L@listserv.n=
d.edu" target=3D"_blank">RESNET-L@listserv.nd.edu</a>><br><span style=3D=
"font-weight: bold;">Date: </span> Tue, 15 Mar 2011 11:26:32 -0400<br><span=
style=3D"font-weight: bold;">To: </span> Resnet Forum <<a href=3D"mailt=
o:RESNET-L@listserv.nd.edu" target=3D"_blank">RESNET-L@listserv.nd.edu</a>&=
gt;<br><span style=3D"font-weight: bold;">Subject: </span> Re: [RESNET-L] S=
piceworks Help Desk System<br></div><div><br></div><div><style>p { margin: =
0; }</style><div><div style=3D"font-family: Times New Roman; font-size: 12p=
t; color: rgb(0, 0, 0);">I looked at it briefly... it's asset management pi=
ece had trouble going across my subnets (we are not AD.) Also to get =
rid of the advertisements I think you have to use the paid version.<br><br>=
gave up and went back to RT until schooldude.com gets their federated id bu=
gs worked out for the helpdesk software... we already use their asset manag=
ement piece and we love it.<br><br><br><br><br>Randy Kouns<br>Manager User =
Services<br>Earlham College<br><br><hr id=3D"zwchr"><b>From: </b>"Jim Rizzo=
" <<a href=3D"mailto:JRIZZO@providence.edu" target=3D"_blank">JRIZZO@pro=
vidence.edu</a>><br><b>To: </b><a href=3D"mailto:RESNET-L@LISTSERV.ND.ED=
U" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a><br><b>Sent: </b>Tuesday, =
March 15, 2011 11:17:35 AM<br><b>Subject: </b>Spiceworks Help Desk System<b=
r><br><div><div><div>I was just told about Spiceworks today. It's a free he=
lpdesk ticketing system (among other things). Do any of you have experience=
with it? Maybe someone is currently using it? I'd like to learn more about=
if you can give me some information (or even a demo).</div><div><br></div>=
<div>Thanks,</div><div>Jim</div><div><div><div>-- </div><div>Jim Rizzo=
</div></div><div>Helpdesk Manager</div><div>Providence College Information =
Technology</div><div>(401) 865-1277</div><div>AIM: JRizzoPC</div><div><a hr=
ef=3D"http://itweb.providence.edu/helpdesk" target=3D"_blank">http://itweb.=
providence.edu/helpdesk</a></div><div><a href=3D"http://selfhelp.providence=
.edu" target=3D"_blank">http://selfhelp.providence.edu</a></div><div><br></=
div><div>Find us on Facebook!</div><div><a href=3D"http://www.facebook.com/=
ProvCollHelpDesk" target=3D"_blank">http://www.facebook.com/ProvCollHelpDes=
k</a></div></div></div></div>______________________________________________=
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